Manager - International

TP; Malad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TP is seeking a CRM-focused professional in India to drive expansion and retention strategies. You will collaborate with business development during the initial account management phase and maintain loyalty and segmentation programs.

You will lead a team of specialists, coaching and training on the area of expertise while ensuring alignment with short-to-medium term strategic goals and championing customer relationship initiatives.

Qualifications

• Experience in developing CRM expansion and retention strategies.
• Ability to maintain loyalty and segmentation programs.
• Ability to build strategic relationships with customers to promote awareness and growth.

Responsibilities

• Responsible for development and implementation of CRM expansion and retention strategies.
• Works with business development during initial account management period.
• Leads and mentors team members in area of expertise.
• Ensures policies, processes & standards support strategic direction.
• Regularly reviews and reports on customer retention, opportunities, and market trends.

Skills

Customer relationship management

Loyalty programs

Market trend analysis

Strategic account management

Team leadership

Job description

• Responsible for the development and implementation of customer relationship management expansion and retention strategies.
• Works with business development staff during initial account management period.
• Maintains loyalty and segmentation programs.
• Develops and maintains strategic business relationships with customers to promote organization awareness and profitable business.
• Regularly reviews and reports on customer retention, business opportunity, and market trends.
• Maintain relationships with high value clients.
• Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
• Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
• Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
• Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
• Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
• Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.