Lead Specialist - Training Insurance Operations

Marsh; Gurugram District; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Marsh McLennan Agency seeks a Learning & Development Specialist to join the Operations (Training) team. Based in Gurgaon, this hybrid role requires at least three onsite days weekly and involves designing, delivering, and administering enterprise-wide training programs.

You will support course design, virtual delivery, and Workday/Storyline content. Collaboration with SMEs, HR, and L&D will ensure programs meet business needs and compliance.

Qualifications

• Graduate with minimum 2 years experience in learning and development or training support roles.
• Experience delivering virtual training.
• Knowledge of insurance industry training preferred.

Responsibilities

• Deliver training for domain/technical training.
• Collaborate with operations SMEs/onshore to facilitate and conduct training.
• Identify training needs with business stakeholders.
• Plan, track and report trainings and certification progress across domains.
• Assist design and development of system and procedure training materials (e-learning, ILT, blended).
• Deliver virtual training sessions and assist with face-to-face workshops as required.
• Update training content on SharePoint, Degreed pathways, Workday, and Articulate Storyline.
• Collaborate with HR and L&D to align with regional frameworks.

Skills

Learning & Development

Training delivery

Virtual training

Communication

Facilitation

Instructional design

Team collaboration

Education

Bachelor’s degree or graduate

Tools

Workday LMS

Articulate Storyline

SharePoint

Degreed

MS Teams/Zoom

Job description

Job Description:

Company:

Marsh McLennan Agency

Description:

We are seeking a talented individual to join our Operations (Training) team, part of our risk business at Marsh. This role will be based in GGN. This is a hybrid role that has a requirement of working at least three days a week in the office.

Lead Specialist - Training (Insurance Operations)

The Learning and Development Specialist will support the Learning & Development team in delivering training programs and materials that enhance colleague skills and knowledge enterprise-wide.

This role will assist with course design, virtual training delivery, and administrative support for learning systems. The Learning and Development Specialist will work closely with Senior Learning and Development Specialists and other stakeholders to ensure training programs meet business needs and compliance standards.

We will count on you to:

Training delivery

• Training delivery for the domain/ technical training


• Collaborate with operations SMEs/onshore, facilitate & conduct training for the respective capability dev/ domain/ technical learning need


• Training need identification with respective business stakeholders


• Plan, track and report the trainings & certification progress for various learning projects (BAU/ Right shoring) across Domain and other learnings


• Assist Senior Learning and Development Specialists with the instructional design and development of system and procedure training materials, including e-learning modules, instructor-led courses (virtual hybrid and in-person), blended learning programs and other materials.


• Deliver virtual training sessions and assist with face-to-face workshops as required


• Create, maintain and update training content on the on SharePoint, Degreed pathways, and Workday, and Articulate Storyline as required


• Collaborate with HR and L&D teams to align training with regional and enterprise frameworks and priorities

Onboarding Experience

• Support the coordination and development of detailed onboarding plans and induction timelines


• Understand the stakeholder requirements & supporting the training needs.


• Work with managers to design and update employee and manager onboarding checklists


• Support onboarding activities, including developing induction schedules and facilitating sessions


• Resolve onboarding challenges, including IT access and training material availability


• Ensure consistent adherence to onboarding schedules and team cadence, supporting smooth integration of teams


• Ensure continuous improvement of the onboarding process informed by data and stakeholder feedback.

Technical Training

• Collaborate with operations SMEs/onshore on process training needs, content creation and facilitation


• Collate feedback from Onshore Managers on training needs


• Work with Operation teams for driving certifications, administration, including activities such as registration, enrolment queries or new requirements


• Work with centralised teams on the design of training content as relevant for MMA

Technical and Systems and Induction Training

• Manage Workday Learning Management System administration tasks, including but not limited to mass enrolments, course setup, reporting and updating course content.


• Assist Senior Learning and Development Specialists with the collation of content for marketing teams as required for award submissions and the like


• Run headcount reports in agreement with course owner.


• Conduct regular CPD reporting and tracking mandatory course completions


• Run regular new starter reports and allocate mandatory courses within Workday for new starters


• Work with Senior Learning and Development Specialists on initiatives relating to Marsh McLennan University


• Assist in developing process maps linked to training procedures

What you need to have:

• Graduate with minimum 2 years experience in learning and development or training support roles


• Strong Communication & facilitation skills


• Experience delivering virtual training


• Knowledge of insurance industry training preferred

• Referred knowledge of Instructional design


• Familiarity with Workday Learning Management System and Microsoft Office suite


• Proficient in virtual training platforms (MS Teams, Zoom)


• Strong communication and interpersonal skills

• Ability to manage multiple tasks and work collaboratively


• Should be comfortable with 1:00 pm -10:00 pm and 6.30 pm – 3.30 am

What makes you stand out:

• Insurance certification from CII/ The Institute


• Post-Graduation/Certificate Courses in Insurance

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Disclaimer:

• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone.


• Mention your employee id and official email address in the resume

Marsh Risk is a business of Marsh (NYSE: MRSH),a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information aboutMarsh Risk, visit marsh.com, or follow us on LinkedIn and X

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Requirements: