Manager II - Program Management (Last Mile)

Zepto; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zepto in Bengaluru is seeking a Program Manager to drive high-impact initiatives across Rider Hiring, Supply, Reliability, Productivity, and Last Mile Operations.

You will lead cross-functional programs, analyze KPIs, build dashboards, and scale pilots with governance frameworks. A strong analytical mindset and stakeholder collaboration are essential to succeed in a fast-paced e-commerce logistics environment.

Qualifications

• 4–7 years of experience in Program Management or Business Ops.
• Experience with cross-functional programs and pilots.
• Strong analytical and problem-solving skills.

Responsibilities

• Drive strategic programs across Rider Hiring, Supply, and Last Mile ops.
• Analyze rider supply-demand, performance, costs, and KPIs.
• Build dashboards, reports, trackers, and scorecards.
• Lead process improvements and automation initiatives.
• Manage pilots from execution to impact assessment and scaling.
• Present insights to senior leadership.

Skills

Cross-functional PM

Stakeholder management

Analytics

Pilot management

Data-driven decision making

Tools

Data Visualization

Job description

Hiring: Program Manager - Last Mile / Rider Operations

We’re looking for a Program Manager to drive high-impact initiatives across Rider Hiring, Supply, Reliability, Productivity, and Last Mile Operations.

What you’ll do:

• Drive strategic programs and cross-functional initiatives across multiple teams
• Analyze rider supply-demand, operational performance, costs, and key KPIs
• Build dashboards, reports, trackers, and performance scorecards
• Identify operational gaps and drive data-backed solutions
• Lead process improvement, automation, incentive optimization, and operational excellence initiatives
• Manage pilots from execution to impact assessment and scale-up
• Build SOPs, frameworks, and governance mechanisms
• Present insights and recommendations to senior leadership

What we’re looking for:

• 4–7 years of experience in Program Management, Business Operations, Strategy, Analytics, Supply, or Rider/Driver Sourcing
• Experience in E-commerce, Quick Commerce, Logistics, Mobility, or Marketplace preferred
• Strong analytical, problem-solving, and stakeholder management skills
• Experience managing cross-functional programs and pilots
• Ability to work in a fast-paced, ambiguous environment