Senior Product Manager - Last Mile

Licious; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading food delivery company is seeking a Senior Product Manager to own and scale their last-mile delivery experience. You'll work on building high-impact products for logistics and operations, driving delivery efficiency and customer satisfaction. Ideal candidates will have 4–8 years of product management experience, particularly in logistics or quick commerce environments. Strong analytical skills and the ability to work cross-functionally are essential. This full-time role offers the chance to make a significant impact in a rapidly growing sector.

Qualifications

• 4–8+ years of Product Management experience.
• 3+ years working on last-mile or quick commerce products.
• Strong analytical skills and comfort with datasets.
• Experience in fast-paced, operations-heavy environments.

Responsibilities

• Own and scale last-mile delivery experience across multiple touchpoints.
• Translate complex operational issues into clear product requirements.
• Drive key metrics and improve delivery speed and reliability.

Skills

Product Management experience

Logistics expertise

Analytical skills

Cross-functional team collaboration

Education

MBA or equivalent experience

Job description

Senior Product Manager – Last Mile

As a Senior Product Manager – Last Mile, you will own and scale the end-to-end last‑mile delivery experience across customer, rider, and operations touchpoints. You will work at the intersection of logistics, operations, and technology to build high‑impact products that enable faster, more reliable, and cost‑efficient deliveries.

This role is ideal for someone who thrives in high‑scale, real‑time, operations‑heavy environments like quick commerce, food delivery, or hyper‑local logistics.

What makes the role meaty?

Last‑Mile Delivery (LM) – Own DE + 3P Delivery Product Charter

• Build and scale the end‑to‑end last‑mile delivery product, enabling Licious to move from dependency on third‑party partners to a high‑control, owned last‑mile model.
• Drive improvements in SLA adherence (promised delivery time vs. actual) and CPD (Cost Per Delivery) across a daily order volume of 35,000–40,000 orders.
• Own and evolve the Last‑Mile Delivery App, including future roadmap for app store deployment (modules for hiring, L&D, incentives, gamification, DE engagement, and performance tracking).
• Partner deeply with Last‑Mile Ops to build tech that improves delivery efficiency, reduces delays, and enhances customer and delivery‑executive experience.
• Build frameworks to compare and improve 3P vs. owned delivery CX and DX.
• Own the last‑mile delivery product roadmap, aligned to business goals such as SLA adherence, cost per delivery, rider productivity, and customer NPS.
• Define and prioritize problems across order allocation, rider routing, batching, slotting, ETA accuracy, cancellations, and exceptions.
• Drive product vision for both customer‑facing and ops/rider‑facing experiences.

Execution & Delivery

• Translate complex operational problems into clear product requirements, PRDs, and success metrics.
• Partner closely with engineering, data science, design, operations, and supply chain teams to ship high‑quality solutions.
• Lead experimentation (A/B tests, pilots) to improve delivery speed, reliability, and unit economics.

Data & Metrics

• Use data to identify bottlenecks and opportunities across the delivery funnel.
• Define and track key metrics:
  • Delivery success rate & customer complaints
  • Leverage predictive and real‑time signals for decision‑making

Stakeholder Management

• Act as the single‑threaded owner for last‑mile initiatives.
• Work closely with city ops, hub managers, and central ops teams to deeply understand on‑ground challenges.
• Communicate progress, trade‑offs, and outcomes to senior leadership.

What You’ll Build

• Dynamic routing and batching logic.
• Real‑time ops dashboards and alertriuwing systems.
• Rider app improvements for productivity and experience.
• Customer delivery experience improvements (ETA accuracy, communication, issue resolution).

Required Qualifications

• 4–8+ years of Product Management experience.
• 3+ years working on logistics,UJ2019last‑mile, food delivery, or quick commerce products.
• Strong understanding of hyper‑local delivery operations.
• Proven ability to ship products in high‑scale, time‑sensitive environments.
• Strong analytical skills; comfortable working with large datasets and metrics.
• Experience working with cross‑functional teams in fast‑paced environments.

Preferred Qualifications generative design

• Experience in food delivery, e‑commerce, ride‑hailing, or quick commerce companies.
• Exposure to routing algorithms, dispatch systems, or real‑time optimization problems.
• Experience building ops‑heavy internal tools.
• MBA or equivalent experience (nice to have, not mandatory).

What Success Looks Like

• Improved delivery SLAs and ETA accuracy.
• Lower cost per delivery without compromising customer experience.
• Higher rider productivity and satisfaction.
• Scalable last‑mile systems that support rapid business growth.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Product Management

Industries

Food and Beverage Services and Internet Marketplace Platforms

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