Manager I, ROC, EU

Amazon Inc.; Hyderabad; On-site; INR 850,000 - 1,250,000; Full time

Job summary

Amazon Hyderabad ROC seeks a capable operations professional to lead shift performance, manage external carriers, and drive data-backed process improvements. You will analyze trends, generate reports, and coordinate with internal and external stakeholders to ensure timely freight execution across geographies.

The role emphasizes KPI ownership, cross-team communication, and continuous process enhancement in a fast-paced transportation environment.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Knowledge of data reporting/analysis is a plus.

Responsibilities

• Manage a shift and drive improvements in team performance.
• Develop/refer to performance metrics to drive results.
• Identify business impact of trends and base decisions on data.
• Communicate with external customers (carriers, vendors) and internal teams.
• Escalate issues to owners and follow up to resolve.
• Pull data from databases (Excel/Access/SQL) and run ad hoc reports.
• Serve as escalation point for transportation specialists.
• Own process reports and ensure compliance.
• Perform ad-hoc reporting and analysis as needed.

Skills

Shift management

Performance metrics

Data analysis

Stakeholder management

Excel (advanced)

Education

Bachelor's degree or equivalent or 2+ years of Amazon experience

Tools

SQL

Microsoft Excel

Job description

Relay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pickup and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

The candidate should have a complete understanding of the Middle Mile Line Haul space with experience in handling external shippers and good with carrier/stakeholder management and have potential to draw projects out of the program and should be able to communicate with EU stake holders clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion, including owning up the KPI's.

Key job responsibilities

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Serves as escalation point for transportation specialists.
• Owning process/business level reports/actions and diving compliance.
• Perform Ad-hoc reporting and analysis as per requirement.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.