Manager I, Operations, ROC, Manager I,ROC,RSOB

Amazon; Hyderabad; On-site; INR 400,000 - 640,000; Full time

Job summary

ADCI HYD 20 SEZ in Hyderabad is seeking a Transportation ROC Analyst to manage shifts, monitor performance, and drive data-backed decisions. You will work with carriers, vendors, and internal teams, extracting insights from databases to support proactive problem solving and continuous improvement.

The role requires a Bachelor's degree or equivalent and 1+ years of experience in employee and performance management, with a flexible schedule including weekends or nights.

Qualifications

• Managing a shift and improving team performance.
• Ability to analyze data to drive business results.
• Flexibility to work with various stakeholders.

Responsibilities

• Manage a shift, identify opportunities to improve team performance and implement change.
• Develop and refer to performance metrics to drive results.
• Identify business impact of trends and use data to decide actions; become SME of the process.
• Communicate with external carriers/vendors and internal teams.
• Escalate issues with data to owners and follow through on resolutions.
• Pull data from multiple databases (Excel/Access/SQL) for ad-hoc reporting and analysis.
• Serve as escalation point for transportation specialists.
• Own process reports and ensure compliance.
• Perform ad-hoc reporting and analysis as needed.

Skills

Team management

Data analysis

Shift management

Education

Bachelor's degree or equivalent

Tools

Excel

Access

SQL

Job description

Description

Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Key job responsibilities

Responsibilities Include, But Are Not Limited To

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. This is Work from Office position


• Developing and/or referring to performance metrics to drive team performance and business results.


• Identifying the business impact of trends and making data backed decisions. Able to learn and become a SME of the process (where engaged)


• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)


• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.


• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.


• Serves as escalation point for transportation specialists.


• Owning process/business level reports/actions and diving compliance.


• Perform Ad-hoc reporting and analysis as per requirement.

Basic Qualifications

• 1+ years of employee and performance management experience


• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Bachelor's degree in supply chain management, operations, engineering, analytics or related field


• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI HYD 20 SEZ

Job ID: A10560278