Manager, GTM Operations

Quickbase India Private Ltd.; Bengaluru; On-site; INR 1,900,000 - 2,600,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan with company match

Job summary

Quickbase India Private Ltd. is seeking a Manager of GTM Operations to lead a Bangalore-based team of 6 analysts spanning Sales Ops, CX Ops, and Product Ops.

You will drive operational excellence across GTM systems and processes, balancing people leadership with hands-on system work, and partner with RevOps leadership to align priorities and deliver impact. The role sits in RevOps and requires a strong operator who can scale operations, improve data quality, and deliver measurable improvements

Qualifications

• 6–10+ years in Revenue Operations, Sales Operations, CX Operations, Product Operations, or similar roles.
• 2–4+ years of people management experience, ideally leading analyst or technical ops teams.
• Strong familiarity with GTM systems (e.g., CRM platforms like Salesforce, customer success tools, product/analytics systems).
• Experience working in cross-functional, fast-paced environments.

Responsibilities

• Lead, coach, and develop a team of 6 GTM operations analysts across Sales Ops, CX Ops, and Product Ops.
• Establish clear goals, performance expectations, and career development plans.
• Drive accountability through consistent progress tracking, status reporting, and delivery management.
• Foster a culture of ownership, problem-solving, and continuous improvement.
• Oversee day-to-day operational support across GTM functions, ensuring high-quality, timely execution.
• Act as the primary escalation point for complex operational and system-related issues.
• Ensure alignment of analyst work with broader RevOps priorities and business goals.
• Drive visibility into team output, progress, and impact for leadership stakeholders.
• Provide guidance on the effective use and optimization of GTM systems (CRM, customer platforms, product tools).
• Ensure consistency and scalability of processes across Sales, CX, and Product operations.
• Partner with stakeholders to design and implement operational frameworks that improve efficiency and reduce friction.
• Promote best practices in data quality, system governance, and workflow design.
• Partner closely with Sales, Customer Success, Support, Product, and RevOps leadership.
• Translate business needs into actionable operational solutions.
• Align priorities across functions to ensure cohesive execution.
• Serve as a bridge between technical execution and business strategy.
• Identify opportunities to streamline processes and improve team productivity.
• Drive standardization and documentation of key workflows.
• Help evolve the operating model to support growth and increasing complexity.
• Encourage resourcefulness and structured problem-solving in ambiguous situations.

Skills

Operational mindset

Attention to detail

Ambiguity navigation

Prioritization

Communication

Data-driven

Tools

Salesforce

Customer success tools

Product analytics tools

Job description

Job Title: Manager, GTM Operations. Location: Bangalore, India. Team: Revenue Operations.

Overview

Quickbase is seeking a Manager of GTM Operations to lead a team of analysts supporting Sales, Customer Experience (CX), and Product Operations. This role sits within the RevOps function and is responsible for driving operational excellence, consistency, and scale across go-to-market systems and processes. You will lead a Bangalore-based team of 6 analysts (spanning Sales Ops, CX Ops, and Product Ops), providing coaching, prioritization, and execution oversight. This role requires a strong operator who can balance people leadership with hands‑on engagement in GTM systems and workflows.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a team of 6 GTM operations analysts across Sales Ops, CX Ops, and Product Ops.
• Establish clear goals, performance expectations, and career development plans.
• Drive accountability through consistent progress tracking, status reporting, and delivery management.
• Foster a culture of ownership, problem‑solving, and continuous improvement.

Operational Execution & Oversight

• Oversee day‑to‑day operational support across GTM functions, ensuring high‑quality, timely execution.
• Act as the primary escalation point for complex operational and system‑related issues.
• Ensure alignment of analyst work with broader RevOps priorities and business goals.
• Drive visibility into team output, progress, and impact for leadership stakeholders.

Systems & Process Excellence

• Provide guidance on the effective use and optimization of GTM systems (e.g., CRM, customer platforms, product tools).
• Ensure consistency and scalability of processes across Sales, CX, and Product operations.
• Partner with stakeholders to design and implement operational frameworks that improve efficiency and reduce friction.
• Promote best practices in data quality, system governance, and workflow design.

Cross‑Functional Collaboration

• Partner closely with Sales, Customer Success, Support, Product, and RevOps leadership.
• Translate business needs into actionable operational solutions.
• Align priorities across functions to ensure cohesive execution.
• Serve as a bridge between technical execution and business strategy.

Operational Scaling & Continuous Improvement

• Identify opportunities to streamline processes and improve team productivity.
• Drive standardization and documentation of key workflows.
• Help evolve the operating model to support growth and increasing complexity.
• Encourage resourcefulness and structured problem‑solving in ambiguous situations.

Qualifications

Required Experience

• 6–10+ years in Revenue Operations, Sales Operations, CX Operations, Product Operations, or similar roles.
• 2–4+ years of people management experience, ideally leading analyst or technical ops teams.
• Strong familiarity with GTM systems (e.g., CRM platforms like Salesforce, customer success tools, product/analytics systems).
• Experience working in cross‑functional, fast‑paced environments.

Core Skills

• Strong operational mindset with attention to detail and process rigor.
• Ability to navigate ambiguity and drive clarity in execution.
• Proven ability to manage multiple priorities and deliver through others.
• Excellent communication skills, including executive‑level updates and stakeholder management.
• Data‑driven approach to problem‑solving and decision‑making.

Success in This Role Looks Like

• A high‑performing, accountable team with clear ownership and consistent delivery.
• Improved efficiency and scalability across GTM operations.
• Strong alignment between systems, processes, and business needs.
• Clear visibility into operational progress and outcomes.
• Increased consistency and quality in execution across Sales, CX, and Product Ops.

Compensation & Benefits

Pay Range: ₹0.00 - ₹0.00.
This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.
Full‑time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.

Equal Opportunity Statement

Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.