Manager, GBS - Distributor Logistics

Kraft Heinz; Ahmedabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kraft Heinz seeks a Distributor Logistics Manager to oversee distributor operations in a growing region, coordinating with BUs and distributors. You will translate demand signals into SAP/B2B workflows to provide visibility on orders, volumes, and stock, while driving contingency plans and continuous process improvements.

Key duties include managing end-to-end OTC, ensuring product availability on time, and leading a logistics team to deliver exceptional customer experience across markets.

Qualifications

• Experience in order management and logistics operations.
• Working knowledge of SAP and Salesforce.
• Data analysis experience with Excel and Power BI.
• Leadership and cross-functional coordination skills.
• Effective communication and stakeholder management.
• Problem-solving and risk management mindset.
• Strong time management and prioritization abilities.

Responsibilities

• Ensure distributors place orders on B2B portal accurately and on time.
• Manage full OTC process and ensure compliance.
• Ensure product availability per agreed timelines to meet service.
• Act as bridge between production planners, control tower, demand planning, and distributors.
• Supervise distributor logistics team in a growing region.
• Deliver excellent customer experience.
• Lead SOD reviews, customer claims, NPD/RIRO management, CS/CL meetings.

Skills

Order management

Logistics operations

Leadership

Cross-functional collaboration

Communication

Stakeholder management

Problem solving

Time management

Risk management

Data analysis

Tools

SAP

Salesforce

Power BI

Excel

Job description

Job Purpose

Leads the Distributor Logistics team for one of the growing region, ensuring smooth Coordination with Business units and Distributors across the regions. Translates demand signals/orders into the B2B to SAP systems to provide visibility on Orders, Volume, Values to Factories/Co packers for production Plans, create transparent visibility for orders/stock availabilities to Business and Distributors and come up with contingency plans to meet Distributor requirements, extend help to supply Planners not only to drives resolution for short-term supply risks but come up with RCA to avoid risk for the future. This role is also responsible for ensuring the market operating strategies are set and aligned across all S&OP leads within markets, and serves as the link between the production planning team, BUs & Distributors to ensure product availability at the right location at the right time to maximize service (CFR & OTIF). Responsible for the full order cycle, Distributor claims and overall Business Experience. This role will be responsible for driving continuous improvements in processes and take most out of the available tools (ex: SAP,B2B)

Job Description

Distributor Logistics Manager

Essential Functions & Responsibilities

• Ensure Distributors Placing orders on B2B portal without any difficulties on time with correct requirements
• Manage full OTC Process and compliance
• Ensure product availability to them as per the agreed timeline to meet service delivery
• Acts as a bridge between production planners, Control tower team, Demand Planning team and Distributors in full filling customer demand and orders
• Supervise Distributor logistics team for one of the Growing region
• Ensure great Customer Experience
• Lead SOD review meetings, Customer Claims Management, NPD/RIRO Management, CS/CL meetings etc.

Expected Experience & Required Skills

• Hard Skills
• Deep knowledge of Order Management and logistics operations
• Working knowledge of SAP, Sales force
• Short-term risk mitigation, customer centric approach and bias towards Action
• Data Analysis (Excel, Power BI)
• QA and Logistics Process Knowledge
• Soft Skills
• Leadership and team coordination
• Effective communication with cross-functional teams
• Stakeholder management & Influential (Direct & Indirect)
• Problem-solving & Risk Management
• Time Management

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.