Manager, GBS - Distributor Logistics

Kraft Heinz, Inc.; Ahmedabad District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Kraft Heinz, Inc. in Ahmedabad is seeking a Distributor Logistics Manager to lead the logistics team, ensure seamless order processing through the B2B portal, and coordinate with production planning and distributors to meet service levels. You will drive continuous improvements and manage claims and order cycles.

The role requires deep knowledge of order management, SAP, and data analysis with a focus on improving OTIF and CFR while delivering strong customer experience in a fast-moving market.

Qualifications

• Experience in order management and logistics operations.
• Proficient in SAP and Salesforce.
• Strong data analysis skills using Excel, Power BI.

Responsibilities

• Lead the Distributor Logistics team for one growing region and ensure smooth coordination with business units and distributors.
• Manage full OTC process and ensure on-time product availability per agreed timelines.
• Act as a bridge between production planning, control tower, demand planning and distributors to fulfill demand and orders.
• Lead reviews, handle distributor claims, and drive continuous process improvements.

Skills

Order management

SAP

Logistics operations

Data analysis

Power BI

Leadership

Stakeholder management

Cross-functional collaboration

Salesforce

Tools

SAP

Salesforce

Power BI

Job description

Job DescriptionDistributor Logistics ManagerJob PurposeLeads the Distributor Logistics team for one of the growing region, ensuring smooth Coordination with Business units and Distributors across the regions. Translates demand signals/orders into the B2B to SAP systems to provide visibility on Orders, Volume, Values to Factories/Co packers for production Plans, create transparent visibility for orders/stock availabilities to Business and Distributors and come up with contingency plans to meet Distributor requirements, extend help to supply Planners not only to drives resolution for short-term supply risks but come up with RCA to avoid risk for the future. This role is also responsible for ensuring the market operating strategies are set and aligned across all S&OP leads within markets, and serves as the link between the production planning team, BUs & Distributors to ensure product availability at the right location at the right time to maximize service (CFR & OTIF). Responsible for the full order cycle, Distributor claims and overall Business Experience. This role will be responsible for driving continuous improvements in processes and take most out of the available tools (ex: SAP,B2B)Essential Functions & ResponsibilitiesEnsure Distributors Placing orders on B2B portal without any difficulties on time with correct requirementsManage full OTC Process and complianceEnsure product availability to them as per the agreed timeline to meet service deliveryActs as a bridge between production planners, Control tower team, Demand Planning team and Distributors in full filling customer demand and ordersSupervise Distributor logistics team for one of the Growing regionEnsure great Customer ExperienceLead SOD review meetings, Customer Claims Management, NPD/RIRO Management, CS/CL meetings etc.Expected Experience & Required SkillsHard SkillsDeep knowledge of Order Management and logistics operationsWorking knowledge of SAP, Sales forceShort-term risk mitigation, customer centric approach and bias towards ActionData Analysis (Excel, Power BI)QA and Logistics Process KnowledgeSoft SkillsLeadership and team coordinationEffective communication with cross-functional teamsStakeholder management & Influential (Direct & Indirect)Problem-solving & Risk ManagementTime ManagementLocation(s)Ahmedabad - Venus Stratum GCCKraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.