Manager - FCU| Chennai

CSB Bank; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

CSB Bank is seeking an experienced professional to lead preventive fraud mechanisms across credit and merchant-acquiring portfolios in Chennai. The role requires deep domain knowledge, strong investigative skills, and coordination with agencies and legal authorities.

The ideal candidate will drive digital transformation of FCU processes, monitor portfolio activity, and frame robust anti-fraud policies aligned with current fraud trends and regulatory expectations.

Qualifications

• 5-10 years of fraud prevention/forensic experience in banking or financial services.
• Experience in asset products and merchant acquiring domains.
• Strong investigative and agency management capabilities.

Responsibilities

• Deep knowledge of FCU assets and related processes.
• Identify triggers for sampling and investigation from various systems.
• Framing anti-fraud policies and awareness programs.
• Oversee agency management, workload allocation, and billing.
• Liaise with law enforcement and peer banks for fraud trends and responses.
• Develop preventive fraud framework across application stages.

Skills

Product Knowledge

Analytical Skills

Digital Process

Investigation

Agency Management

Relationship Management

Preventive Fraud Management

Portfolio Monitoring

HUNTER/SFDC

LOS

STP Process

Tools

HUNTER

SFDC

LOS

STP

Job description

Creating a framework for effective preventive fraud mechanism.

Responsibilities

• 1) Product Knowledge - In-depth knowledge of asset products like Credit Cards, Merchant acquiring business, PL, AL,TW,CV,CE,HCF,LAP,HL,SME,MSME,Agri etc.
• 2) Analytical Skills - should be extremely good at identifying triggers for sampling and investigation based on info fetched from HUNTER/SFDC application, transaction monitoring systems, LOS and STP Process.
• 3) Digital Process - experience in process movement from manual to digital FCU activity, LOS environment and portfolio monitoring.
• 4) Investigation – deep experience in investigation and initiating recovery action
• 5) Agency Management – deep knowledge about FCU specific agencies, identification, empanelment and management of those agencies and management of work allocation, billing, payment, counter verification and performance benchmark and monitoring.
• 6) Relationship Management - effective communicator, negotiator, extremely good connects in peer bank and Law enforcement agencies/ Law firms etc.
• 7) Preventive Fraud Management - Framing Anti-fraud process and policies for identification of fraud at application stage. Connected with competition and updated with prevailing fraud trends and fraudsters methods. Creating a framework for effective preventive fraud mechanism. Creating awareness and deterrent based on attempted / identified fraud.
• 8) Portfolio Monitoring – On go

Qualifications

Experience Range : 5 to 10 Years

Job Info

• Job Identification 1087396
• Posting Date 08/11/2025, 12:00 AM
• Locations 8th Floor, Ispahani Centre, Uthamar Gandhi Road,, Chennai, Tamil Nadu, 600034, IN