Area FCU Manager (Nagpur)

ABC - Aditya Birla Housing Finance Limited; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The Risk Containment Unit (RCU) role at ABC - Aditya Birla Housing Finance Limited focuses on ensuring risk-free customer onboarding, fraud detection, investigation, and ad-hoc activities aligned with prudent risk control methods.

You will contribute to fraud savings, hit-rate monitoring, and vendor coordination, driving MIS reporting and timely updates to prevent losses, while maintaining alignment with the company's objective of affordable finance leadership.

Qualifications

• Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc.
• 3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFC’s in the mortgage business

Responsibilities

• General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location)
• Notional Savings in the assign location for all cases reported in fraud. Monthly Hit.
• Process TAT
• Cost
• MIS Management & Portfolio Management
• Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining.

Skills

Fraud detection

Investigation

Analytics

Job description

Job Purpose

Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization’s goal gaining leadership in affordable finance space though prudent risk control methods

Job Purpose

Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization’s goal gaining leadership in affordable finance space though prudent risk control methods

Enabling Skill Sets & Qualifications

Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc.

3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFC’s in the mortgage business

KRA's

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location

• Notional Savings in the assign location for all cases reported in fraud. Monthly Hit.

• Process TAT
• Cost
• MIS Management & Portfolio Management
• Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining.

Digital Initiatives

• Hunter: - Use, Monitoring & Saving
• Internal Dedupe search & inhouse checks
• Closer TAT & catch vs match % of hunter cases, hit rate in desktop/online/market resources searches and inhouse checks.
• Investigation& Deterrent setting.
• Cross checks of internal reports FI, Technical, Valuation and CAM
• A. Conducting Customer, Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases.
• B. Feedback sharing for making process’s intact and deterrent setting.
• Timely submission of fraud tracker data.
• Participation in adhoc investigation with satisfactory closer result.
• E. To check for any process/Policy compromise at sourcing end.
• Review of Collection data proactively and identification of Gaps

Training

• A. Sampler/Business/U/w trainings.
• B. Vendor FCU training for sustained/Improved quality and delivery.

Additional Activities/Initiative

• A. Initiative undertaken for capability building of samplers/Vendors.
• B. Global directed behaviour face to face interaction, which are effective in conducting/Setup fraud identification.
• Conducting assets verification and feedback
• New trigger identifications.