Head - FCU| Mumbai

CSB Bank Limited; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

CSB Bank Limited invites applications for a senior role focused on risk, fraud prevention, and portfolio oversight. The position requires deep experience in asset products, investigations, and managing agencies with strong ties to law enforcement and peer banks.

The candidate should have hands-on exposure to HUNTER/SFDC, LOS, and STP systems, plus leadership in process digitization and vendor management. A CA or MBA is highly preferred, with 10–15 years of experience.

Qualifications

• Graduate (Any Specialisation) required.
• CA or MBA preferred.
• MBA beneficial.

Responsibilities

• In-depth knowledge of asset products and related domains.
• Identify triggers for sampling and investigation from various systems.
• Digitalize FCU activity, LOS environment, and portfolio monitoring.
• Lead investigations and initiate recovery actions.
• Manage FCU agencies, empanelment, billing and performance benchmarking.
• Maintain strong relationships with peers, law enforcement agencies and law firms.
• Develop anti-fraud processes and preventive policies.
• Monitor portfolio performance and ongoing risk.

Skills

Product knowledge

Analytical skills

Digital process

Investigation

Agency management

Relationship management

Fraud prevention

Portfolio monitoring

Team management

Vendor management

HUNTER/SFDC

LOS

STP

Transaction monitoring

Education

Graduate (Any Specialisation)

CA

MBA

Tools

HUNTER/SFDC

LOS

STP

Transaction monitoring systems

Job description

1. 1) Product Knowledge - In-depth knowledge of asset products like Credit Cards, Merchant acquiring business, PL, AL,TW,CV,CE,HCF,LAP,HL,SME,MSME,Agri etc.
2. 2) Analytical Skills - should be extremely good at identifying triggers for sampling and investigation based on info fetched from HUNTER/SFDC application, transaction monitoring systems, LOS and STP Process.
3. 3) Digital Process - experience in process movement from manual to digital FCU activity, LOS environment and portfolio monitoring.
4. 4) Investigation – deep experience in investigation and initiating recovery action
5. 5) Agency Management – deep knowledge about FCU specific agencies, identification, empanelment and management of those agencies and management of work allocation, billing, payment, counter verification and performance benchmark and monitoring.
6. 6) Relationship Management - effective communicator, negotiator, extremely good connects in peer bank and Law enforcement agencies/ Law firms etc.
7. 7) Preventive Fraud Management - Framing Anti-fraud process and policies for identification of fraud at application stage. Connected with competition and updated with prevailing fraud trends and fraudsters methods. Creating a framework for effective preventive fraud mechanism. Creating awareness and deterrent based on attempted / identified fraud.
8. 8) Portfolio Monitoring – On go

Team Mangement, Vendor Management

Experience Range : 10 to 15 Years

Qualifications :

• Graduate (Any Specialisation)
• CA
• MBA