4400294-Manager

EXL Talent Acquisition Team; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

EXL Talent Acquisition Team is seeking an experienced Manager- Fraud Operations for Banking Fraud Mitigation, Operations and Dispute Management in our Gurgaon office. You will oversee fraud risk processes for retail clients and coordinate with Fraud Risk Management units to ensure effective investigations.

You will lead investigations, guide policy implementation, onboard vendors, and ensure regulatory reporting and customer charter alignment.

Qualifications

• Fraud Mitigation, Fraud Operations and Dispute management expertise.
• Basic knowledge of SAS/SQL and strong analytical skills.
• Experience in Banking fraud risk management and investigations.

Responsibilities

• Serves as a Team Manager for banking clients. Conduct thorough verifications of Income, Banking, KYC, and CPV reports to ensure accuracy. Oversee investigations of fraud complaints and coordinate with the field team for follow-up actions. Lodge police complaints/FIRs when needed. Ensure swift actions to investigate all fraud cases and maintain deterrence. Generate internal and external fraud reports.

Skills

Fraud Mitigation

Fraud Operations

Dispute Management

SAS/SQL knowledge

Analytical skills

Tools

SAS

SQL

Job description

Manager- Fraud Operations - Fraud Mitigation/Fraud Operations/Dispute Management

Requirement: Industry Experience : Banking Industry - Fraud Mitigation, Fraud Operations, Dispute management

Experience : Looking for individuals with experience of 7-13 years in Fraud Ops management / Fraud Mitigation/Dispute management.

Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy.

Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities.

Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Must have skills :

Extensive knowledge in Fraud Mitigation, Fraud Operations, Dispute management, basic Knowledge of SAS/SQL and analytical skills.

Role and Responsibilities:

• Serves as a Team Manager for banking clients. Assist in formulating policies, processes, agency recruitment, and initiation of awareness campaigns. Conduct thorough verifications of Income, Banking, KYC, and CPV reports to ensure accuracy. Take charge of document verification (both online and offline), random asset audits, agency evaluations, and customer background checks. Oversee comprehensive investigations of fraud complaints, coordinating closely with the field team for necessary follow-up actions. Aid the field team in lodging police complaints/FIRs against fraud perpetrators. Ensure swift and effective actions are taken to investigate all instances of fraud, establishing a strong deterrent presence in the market. Monitor and manage fraud-related processes to ensure efficiency and optimal management. Enhance preventive measures to minimize instances of reputation-damaging fraud complaints. Generate accurate and timely fraud reports, both internally and externally (such as FMR). Skillfully onboard vendors and evaluate their performance over time. Oversee regulatory reporting and manage secured product fraud-related activities nationwide.