Area FCU Manager (Agra)

ABC - Aditya Birla Housing Finance Limited; Punjab; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ABC - Aditya Birla Housing Finance Limited is seeking a Risk Containment Unit professional to ensure risk-free customer onboarding, investigations and ad-hoc activities aligned with our affordable finance goals. You will drive fraud detection, analytics, MIS reporting, vendor management and continuous improvement of the RCU processes, with 3+ years in NBFC/HFC mortgage fraud roles.

Participation in digital initiatives, training and policy adherence are essential to reduce fraud risk and achieve

Qualifications

• Excellent understanding of current market practices in Fraud Detection and Analytics.
• 3+ years of progressively responsible experience in managing the fraud detections process with NBFCs/HFCs in the mortgage business.

Responsibilities

• Notional savings and fraud hit rate tracking for the assigned location.
• MIS management and portfolio monitoring reporting.
• Vendor/agency management, including adherence to process TAT and reporting.
• Fraud alert circulation, data mining and deterrent actions.
• Conducting internal and external investigations with timely closure.

Skills

Fraud detection

Analytics

Risk assessment

Tools

Fraud detection tools

Analytics software

Data mining tools

Job description

Job Purpose

Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization’s goal gaining leadership in affordable finance space though prudent risk control methods

Job Purpose

Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization’s goal gaining leadership in affordable finance space though prudent risk control methods

Enabling Skill Sets & Qualifications

• Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc.
• 3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFC’s in the mortgage business

KRA's

Key Result Areas (

Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location)

• Notional Savings in the assign location for all cases reported in fraud. Monthly Hit.

Vendor/Agency Management assign Location.

• Process TAT
• Cost
• MIS Management & Portfolio Management
• Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining.

Digital Initiatives.

• Hunter: - Use, Monitoring & Saving
• Internal Dedupe search & inhouse checks
• Closer TAT & catch vs match % of hunter cases, hit rate in desktop/online/market resources searches and inhouse checks.
• Investigation& Deterrent setting.
• Cross checks of internal reports FI, Technical, Valuation and CAM
• A. Conducting Customer, Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases.
• B. Feedback sharing for making process’s intact and deterrent setting.
• Timely submission of fraud tracker data.
• Participation in adhoc investigation with satisfactory closer result.
• E. To check for any process/Policy compromise at sourcing end.
• Review of Collection data proactively and identification of Gaps

Training

• A. Sampler/Business/U/w trainings.
• B. Vendor FCU training for sustained/Improved quality and delivery.

Additional Activities/Initiative

• A. Initiative undertaken for capability building of samplers/Vendors.
• B. Global directed behaviour face to face interaction, which are effective in conducting/Setup fraud identification.
• Conducting assets verification and feedback
• New trigger identifications.