Manager - Digital Operations

CSB Bank; Ernakulam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

CSB Bank is seeking a Manager - Digital Operations to oversee reconciliation, settlement, chargeback, and dispute management for digital payments. You will ensure zero losses and minimal errors while driving automation and regulatory compliance.

The role requires 6–10 years of experience with a graduation or postgraduate degree and involves MIS/regulatory reporting, vendor governance, and process improvements.

Qualifications

• 6-10 years of experience in digital payment operations or related areas.
• Graduation or post‑graduation in any specialization.
• Proven experience in reconciliation, settlement, and dispute management to minimize losses.

Responsibilities

• Manage reconciliation, settlement, and chargeback processes to prevent losses.
• Oversee dispute management and timely processing of customer debits, credits, and grievance resolution.
• Monitor operational controls, service standards, and turnaround times across digital operations processes.
• Drive automation initiatives and improve reconciliation accuracy and operational efficiency.
• Implement regulatory, business, and system-related changes within the operational environment.
• Ensure timely and accurate MIS, claims reporting, and regulatory reporting requirements.
• Manage relationships with payment networks, vendors, and service providers, ensuring adherence to SLAs.
• Conduct regular vendor reviews and ensure RBI outsourcing compliance and internal policies.
• Oversee merchant payments, interchange claims, and settlement activities as per policies.

Skills

Reconciliation

Settlement

Chargeback

Dispute management

Automation

Education

Graduation/ Post-Graduation (Any specialization)

Job description

Experience: 6 - 10 years

Qualification: Graduation/ Post-Graduation (Any specialization)

1. The Manager - Digital Operations is responsible for overseeing reconciliation, settlement, chargeback, dispute management, and digital payment operations to ensure zero financial losses and minimal operational errors.
2. The role ensures timely settlement processing, customer grievance redressal, compliance with regulatory requirements, implementation of operational changes, MIS and regulatory reporting, vendor governance, and continuous improvement through automation and process enhancements.
3. The incumbent also manages merchant settlements, interchange claims, vendor performance, and adherence to RBI outsourcing guidelines.

1. Manage reconciliation, settlement, and chargeback processes to ensure accuracy and prevent financial losses.
2. Oversee dispute management and ensure timely processing of customer debits, credits, and grievance resolution.
3. Monitor operational controls, service standards, and turnaround times across digital operations processes.
4. Drive automation initiatives and improve reconciliation accuracy and operational efficiency.
5. Implement regulatory, business, and system-related changes within the operational environment.
6. Ensure timely and accurate MIS, claims reporting, and regulatory reporting requirements.
7. Manage relationships with payment networks, vendors, and service providers, ensuring adherence to agreed SLAs and contractual obligations.
8. Conduct regular vendor reviews and ensure compliance with RBI outsourcing guidelines and internal policies.
9. Oversee merchant payments, interchange claims, and settlement activities as per approved agreements and policies.
10. Review operational processes, agreements, and controls to strengthen governance, compliance, and risk management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.