Head - Payments Operations

Birla Carbon; Mumbai; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Birla Carbon in Mumbai is looking for a Head of Payments Operations to oversee transaction processing, reconciliation, and settlement activities. This role involves managing service channels to meet customer and merchant requirements, developing risk frameworks, and ensuring compliance with regulatory guidelines. The ideal candidate will have significant experience in payment operations and be responsible for driving key service metrics while representing the company in engagements with regulators.

Qualifications

• Strong understanding of payment operations and transaction processing.
• Experience in managing customer service channels and operations.

Responsibilities

• Manage activities related to transaction processing, reconciliation, and settlement.
• Develop and implement risk frameworks across transaction types.
• Ensure reconciliation of all transactions and adherence to regulatory guidelines.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Head - Payments Operations

Designation :

Job Description:

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Payment Operations

• This will include all activities related to transaction processing, reconciliation, return, settlement, etc.
• Will also cover all back to back settlement with platform partners, settlement to merchants acquired on UPI/cards, invoicing & billing management of partners & vendors, etc.
• Will also be responsible for managing settlement and recon issues that might arise out of system and network outages and will have to work with participating banks, networks to close open recon issues.

Service Operations

• Managing various customer or merchant service channels to service their requirements related to products, services and transactions available on the platform.
• Managing end to end risk of the portfolio, right from onboarding to transaction to post transaction monitoring. This will be applicable for all transaction types: P2P, P2M and acquiring.

Reconciliation of Operations

• Ensure reconciliation of all transactions, bills, invoices, settlement, etc as per regulatory guidelines (if applicable)

Set up and build frameworks

• Build omnichannel service experience covering all channels and touchpoints, providing DIY and assisted service flows
• Build risk framework and ensure its implementation across customer lifecycle: onboarding, transaction processing and post transaction monitoring for both individuals and merchants and all types of transactions
• Create business continuity plan to manage disruptions and minimize business and customer impact
• Set up complete payment operations covering all operational processes
• Drive service metrics as per organizational goal: NPS, service resolution quality & TAT, customer churn, etc
• Ensure 100% adherence to regulatory reporting with respect to payment operations
• Represent AB Capital in engagements with regulators and key participants