Manager-CSR Engagement and Client Acquisition

SGS; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SGS, located in Navi Mumbai, is seeking a Manager for CSR Engagement and Client Acquisition. This role involves leading sales and key account management to achieve defined revenue and profitability targets and providing strategic consulting in CSR.

The ideal candidate will have a background in CSR with 8-10 years of experience, excellent relationship-building skills, and the ability to work effectively across diverse teams. A MSW or MBA in CSR is preferred.

Qualifications

• 8-10 years of experience in CSR consulting and sales.
• Ability to manage multiple projects and deliver on tight deadlines.
• Basic Excel and MS Word skills, along with excellent presentation and communication skills.

Responsibilities

• Achieve revenue and profitability targets as defined by the business.
• Provide CSR program design and strategic consulting.
• Hire, train and develop sales team to achieve yearly sales targets.
• Conduct review meetings with the sales and operations team to ensure progress.

Skills

Stakeholder management

Client influencing

Relationship building

Research on CSR trends

Strategic thinking

Problem solving

Team coaching

Excel skills

MS Word skills

Presentation skills

Communication skills

Education

MSW or MBA in CSR

Job description

Manager-CSR Engagement and Client Acquisition

Full-time

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Key Responsibilities

1) Sales and key Accounts Management

• Ensure that SGS TFS is achieving revenue and profitability as defined by business.
• Align sales strategy to meet budgeted target.
• Provide leadership and direction to drive the sales with clear focus on market dynamics.
• Identify expansion opportunities through sale and cross sell and develop a feedback loop mechanism for all internal teams to provide market (client and referral) insights back into the system.
• Strategic business planning with an aim to sell SGS CSR & Aid Efficiency services to corporate donors and philanthropists and Government revenue opportunities to chase revenue.
• Develop and implement sales strategy to scale up new pipeline of clients to chase revenue through key service offerings.
• Client engagement and client satisfaction parameters for allocated portfolio.
• Support operations team to deliver services as per scope of project by client and timely delivery.

3) Provide Strategic Consulting

• Provide CSR program design and strategic consulting and share data-based insights to the client.
• Liaisoning with Corporate SMEs, NGOs, and Government for client acquisition.
• Onboarding consultants, social domain experts, identifying complimentary service agencies to create eco-system to complete the project.
• Ensure quality of business engagement by regular client cadence, NGO cadence and supervising governance and leading internal project and knowledge management.
• Deal with B2B social platform for client engagement.
• Hire, train and develop sales team to achieve yearly sales target.
• Understand the client's vision and co-develop the roadmap for adhering to the client's needs and CSR goals and projects.
• Conduct review meeting with sales and operations team to ensure progress towards KPIs, objectives and targets.
• Maintain effective sales and marketing performance reporting system to measure the success.

4) Market insights and feedback Mechanism

• Develop a feedback loop mechanism for all internal teams to provide market (client and referral) insights back into the system.

Qualifications

• Preferably MSW or MBA in CSR with minimum 8-10 years of experience and technical knowledge with an understanding of CSR consulting, sales, client acquisition or equivalent consulting experience.
• Possesses stakeholder management and client influencing, relationship building skills.
• Ability to research on trending topics on CSR, changes in CSR law, collaborate with NGOs and other similar stakeholders.
• Strategic thinking, problem solving skills, a bias toward action and ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
• Works willingly and effectively with others in and across the organization to accomplish team goals.
• A passionate coach for your high performing team and empowers the team and leads with empathy and integrity.
• Basic Excel and MS Word skills, along with excellent presentation and communication skills.
• Functional understanding of CSR ecosystem in India.
• Past experience in CSR consulting and sales would be a value addition.