Manager-Control Management

American Express; Gurugram District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Flexible working model

Comprehensive benefits

Job summary

American Express seeks a Manager of Privacy Risk Control to embed privacy risk management into daily operations. You will collaborate across business units and geographies to strengthen the privacy risk framework and control environment.

You will design controls, support RCSAs, assess exposure, and promote continuous control improvements while working with process owners and leadership.

Qualifications

• 3+ years in operational risk, risk or audit role.
• Knowledge of risk and control frameworks and RCSA.
• Familiarity with GDPR, CCPA/CPRA, GLBA regulations.

Responsibilities

• Identify, assess privacy risks in processes, products, systems, and third parties.
• Design and enhance privacy risk controls to mitigate risks.
• Support RCSAs and privacy risk assessments.
• Evaluate residual privacy risks and control effectiveness.
• Develop risk dashboards and reporting.

Skills

Operational risk

RCSA processes

Privacy regulations

Stakeholder mgmt

Control testing

Education

Bachelor's in Finance/Business/Risk Mgmt.

Tools

Archer

ServiceNow GRC

OneTrust

Job description

Job Description

Credit & Fraud Risk is looking for a Manager of Privacy Risk Control focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies to strengthen the organization's privacy risk management framework and control environment.

Responsibilities

• Partnering closely with Regulatory Advisory & Practices (RAP), identify, assess, and monitor privacy risks associated with business processes, products, systems, and third-party relationships
• Design, implement, and enhance privacy risk controls to mitigate regulatory, operational, and reputational risks
• Support Risk and Control Self-Assessments (RCSAs) and privacy risk assessments
• Evaluate inherent and residual privacy risks and determine whether existing controls adequately mitigate exposure
• Assess risks associated with personal data collection, processing, sharing, retention, and deletion
• Partner with business process owners to develop risk mitigation strategies
• Evaluate control design and operating effectiveness
• Identify control gaps, process weaknesses, and opportunities for control enhancements
• Ensure controls are supported by appropriate documentation, ownership, procedures, and evidence
• Support control standardization and automation initiatives
• Translate privacy requirements into operational controls and business processes
• Develop privacy risk dashboards and management information reporting
• Monitor trends in privacy incidents, control failures, and assessment results
• Serve as a privacy risk and control subject matter resource for business stakeholders
• Promote a culture of proactive Privacy risk identification, accountability, and continuous control improvement.

Qualifications

• 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Experience with risk and control frameworks, RCSA processes, and control testing
• Knowledge of privacy regulations, including GDPR, CCPA/CPRA, and GLBA
• Experience managing risk issues, remediation plans, and audit findings
• Strong analytical, problem-solving, communication, and stakeholder management skills
• Ability to influence cross-functional teams and communicate risk matters to senior leadership

Preferred Qualifications

• Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in banking, financial services, payments, or other highly regulated industries
• Professional certifications such as CIPP/US, CIPM, CRISC, CISA, or CRMP
• Familiarity with GRC platforms such as Archer, ServiceNow GRC, or OneTrust
• Experience with enterprise risk management and three-lines-of-defense models
• Knowledge of data governance, data classification, data retention, and privacy incident management

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world‑class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.