Senior Manager - Data Governance & Management
American Express
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Benefits offered by this job
Job summary
American Express seeks a Senior Manager for Commercial Data Risk Management within the Global Commercial Services (GCS) risk program. You will lead data risk priorities, translate enterprise requirements into scalable controls, and drive remediation with cross-functional partners to strengthen governance and risk posture.
The role emphasizes collaboration with Enterprise Data Office, Risk, and Architecture teams, delivering strategic risk insights and governance improvements across data domains.
Qualifications
- Translate complex strategies into Data Risk implications and actionable controls.
- Lead Data Risk assessment, controls, and RCSA integration with senior SME guidance.
- Drive remediation of Data Risk issues with cross-functional teams.
- Lead Retention & Deletion governance and proactive risk monitoring.
- Align Data Risk with enterprise objectives and governance programs.
- Build cross-functional partnerships and promote risk culture across multiple teams.
Responsibilities
- Translate enterprise requirements into scalable Data Risk policies and standards.
- Develop and implement risk controls across GCS processes and products.
- Monitor, report, and improve risk indicators for executive leadership.
- Collaborate with EDO, Risk, Control Management, and Architecture teams.
- Ensure data governance and privacy requirements are integrated into risk programs.
- Drive awareness and training to foster a culture of risk management.
Skills
Education
Tools
Job description
The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and driving value through data. With continuous changes in the regulatory environment and data innovation, CoDO plays a key role in supporting GCS’ sustainable growth balanced with controls and risk management. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers and leading the program for adherence to data regulations and data management best practices.
The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and driving value through data. With continuous changes in the regulatory environment and data innovation, CoDO plays a key role in supporting GCS’ sustainable growth balanced with controls and risk management. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers and leading the program for adherence to data regulations and data management best practices.
As the Senior Manager of the Commercial Data Risk Management team, you will lead critical Data Risk Management priorities for GCS and partner with the American Express Enterprise Data Office, GCS Control Management (First Line Risk), Enterprise Business Architecture team, and Business, Product and Technology teams to execute enterprise Data Risk policies and standards. You will translate enterprise requirements into scalable GCS Controls and capabilities, strengthen the control environment, drive remediation of material data risk gaps and issues, and provide risk insights and recommendations to senior leadership. The role requires strong strategic thinking, execution leadership, cross-functional influence, and the ability to operate effectively across complex business and technology environments.
- Drive GCS Data Risk strategy and priorities, translating enterprise policies, standards, architecture, and emerging requirements into practical, scalable risk management capabilities across GCS processes, products, and applications.
- Lead Data Risk assessment, controls, and RCSA integration, providing senior SME guidance on risk identification, applicability, control design/mapping, ownership, effectiveness, and opportunities to standardize and automate controls.
- Drive sustainable remediation of Data Risk issues and deficiencies, partnering with Issue/Corrective Action Owners, Control Management, Business, Product, and Technology teams to address root causes, strengthen controls, and reduce recurrence.
- Lead Retention & Deletion governance and proactive risk monitoring, including risk/control indicators, dashboards, and executive reporting.
- Integrate Data Risk with EBCM/Business Architecture, connecting business capabilities to RCSA risks and controls, establishing two-way visibility between EBCM and Data Risk activities, and using capability insights to identify dependencies, gaps, and remediation priorities.
- Build strong cross-functional partnerships and Data Risk culture across CoDO, EDO, Risk, Control Management, EBCM, Business, Product, Technology, and Architecture—driving alignment, resolving complex dependencies, and promoting sustainable risk management through leadership engagement, consultation, and awareness.
- 5+ years of experience in Data Risk Management, Operational Risk, Data Governance, Controls, or a related discipline within financial services/banking, with hands on risk management experience across RCSA (Risk Identification & Assessment), Issue Management, control design/testing, remediation, and risk monitoring.
- Proven ability to translate complex business strategies, processes, and technology environments into Data Risk implications, control requirements, and actionable solutions, with strong analytical, problem-solving, and decision-making capabilities.
- Demonstrated leadership and influence across cross-functional teams, including Business, Product, Technology, First & Second line Risk & Compliance functions, Audit, and Data organizations, with a proven ability to drive outcomes without direct authority.
- Strong executive communication and strategic execution skills, with the ability to synthesize complex risk topics, provide clear recommendations to senior leaders, manage competing priorities, and navigate complex dependencies.
- Enterprise mindset with the ability to connect GCS Risk & Compliance priorities to broader enterprise objectives while balancing stakeholder needs; Bachelor’s degree in a relevant technical, or business discipline. Top of Form
- Experience across key Data Risk domains, such as Retention & Deletion/Records Management, Data Sharing Risk, Data Architecture, and enterprise Data Risk frameworks; understanding of relevant data privacy and protection requirements preferred.
- Experience with Data Governance, GRC, risk-management, analytics, or reporting tools and applying them to strengthen risk monitoring and governance.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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