Manager - Collections

Tata Capital; Bhopal; On-site; INR 450,000 - 750,000; Full time

Job summary

Tata Capital is seeking an experienced collections professional to drive recovery efforts in the Bhopal region. You will manage area collections targets, monitor delinquency, and coordinate with field teams to ensure timely settlements.

The role emphasizes strong client relationships, regulatory compliance, and collaboration with the legal team to enforce SARFESI provisions and court actions as needed.

Qualifications

• Graduate degree required; Masters optional.

Responsibilities

• Handle collections for the assigned area and achieve targets on resolution, flows, credit cost and roll rates.
• Ensure NPAs are kept within budget and minimize them.
• Increase fee income and develop initiatives to control and reduce vendor payouts.
• Conduct asset verifications and possession per SARFESI / Section; process through court receivers.
• Track delinquency by bucket and focus on nonstarters.
• Ensure quick resolution of customer issues within specified TAT.
• Build relationships with key clients to ensure timely collections and monitor defaulting customers with regular follow-ups on high-ticket accounts.
• Represent the organization before legal/statutory bodies as required by the legal team and ensure compliance with legal guidelines.
• Allocate work to field executives and ensure agencies perform per SLA, ensuring payments and audit receipts deposit within SLA.
• Ensure adequate feet on street area-wise/bucket-wise/segment-wise with daily updates from collection executives.
• Ensure compliance to Audit/NHB/IRB regulations as well as company policies.

Skills

Collections

Vendor mgmt

Client relations

Negotiation

Regulatory knowledge

Escalation handling

Education

Graduate

Masters/Postgraduate

Job description

Core Responsibilities

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section
• process through court receivers.
• Track control the delinquency of the area (Bucket DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio initiate detailed account level review of high ticket accounts
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Job Qualifications

Graduate: Yes Masters/Postgraduate: Optional