Manager - Collections

Tata Capital; Indore District; On-site; INR 250,000 - 450,000; Full time

Job summary

Tata Capital in Indore is seeking a collections professional to manage assigned area collections, drive down NPAs, and improve revenue. The role involves asset verifications, legal coordination, and close liaison with field teams to meet SLA and regulatory guidelines.

The ideal candidate will have a graduate degree with optional master's qualification and a strong orientation toward targets, compliance, and stakeholder management in a dynamic financial services environment.

Qualifications

• A bachelor's degree or equivalent is required.
• A master's degree is optional.

Responsibilities

• Handle collections for the assigned area and achieve collection targets on various parameters.
• Ensure NPAs are kept within budget with active efforts to minimize.
• Increase fee income/revenue and develop initiatives to control vendor payouts.
• Conduct asset verifications and possession as per SARFESI/Section and court receivership processes.
• Track and control delinquency by Bucket and DPD; focus on nonstarters.
• Ensure customer satisfaction by quick resolution of issues within specified TAT.
• Build relationships with key clients to ensure timely collections and monitor defaults.
• Represent the organization in front of legal/statutory bodies as required by the legal team; ensure team adheres to laws.
• Allocate work to field executives and ensure agencies meet defined SLA for payments and audit receipts.
• Ensure adequate Feet on Street availability; obtain daily updates and review high-ticket accounts.

Education

Graduate degree

Masters optional

Job description

Core Responsibilities:

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section
• process through court receivers.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Job Qualifications:

Graduate: Yes

Masters/Postgraduate: Optional