Cluster Manager - DSMG

Tata Capital; NTR; On-site; INR 600,000 - 800,000; Full time

Job summary

Tata Capital is hiring for a collections leadership role in India. You will manage assigned area collections, pursue targets, and ensure NPAs stay within budget while advancing recoveries.

The role involves asset verification, court processes, and close coordination with field teams to meet SLAs and regulatory guidelines. The position requires a postgraduate or graduate in any discipline, with a focus on drive, analytical thinking, and stakeholder management to optimize recovery outcomes.

Qualifications

• Postgraduate/Graduate in any discipline.
• Experience in collections/recovery preferred but not mandatory.

Responsibilities

• Handle collections for the assigned area and achieve targets on parameters like resolution, flows, cost and roll rates.
• Keep NPAs within budget and actively reduce them.
• Improve fee income and reduce vendor payouts through initiatives.
• Conduct asset verifications and possession per SARFESI requirements.
• Process through court receivers where applicable.
• Monitor delinquency by bucket and follow up with nonstarters.
• Provide quick customer issue resolution within defined TAT for satisfaction.
• Build relationships with key clients to ensure timely collections and monitor defaults.
• Represent the organization before legal/regulatory bodies and comply with laws.
• Allocate tasks to field executives and ensure agency SLA compliance.
• Ensure adequate field coverage and gather daily updates on delinquent portfolios.
• Adhere to audits and company policies.

Education

Post Graduate/Graduate in any discipline

Job description

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section
• Process through court receivers.
• Track control the delinquency of the area (Bucket DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio initiate detailed account level review of high ticket accounts
• Ensure compliance to all Audit / Regulatory Bodies as well as policies and procedures of the company

Qualification : Post Graduate/Graduate in any discipline

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.