Manager - COE, Business Intelligence & Account Performance

Pepper; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Pepper's Founder's Office seeks a Manager, COE – Business Intelligence & Account Performance to own the intelligence layer of the business. This is a business-facing, problem-solving role that combines account performance, delivery, commercial and client data to answer what is happening, why, and what to do next.

You will work with senior leaders, build automation, create a single source of truth, and explain drivers of account performance with clear evidence, aiming to improve commercial

Qualifications

• 3–6 years in BI, performance analytics, business operations, strategy or consulting.
• Strong business-facing analytical skills and comfort with senior stakeholders.
• Strong Excel and SQL skills.
• Comfortable with AI and automation tools such as Claude, Claude Code, Lovable and n8n.
• Able to work with unstructured data such as calls, decks and written commentary.
• Familiarity with SEO/web analytics tools such as Ahrefs, Semrush, GA4 and Google Search Console is a strong plus.
• Digital, content, SEO or e-commerce services experience is a strong advantage.

Responsibilities

• Build a live intelligence layer combining account, delivery, commercial and client signals.
• Turn structured and unstructured data into actionable insights.
• Build automated analysis and workflows so recurring reporting runs itself.
• Identify account risks, retention opportunities and growth opportunities early.
• Diagnose underperforming accounts and recommend actions to improve them.
• Work with business leaders to answer critical questions and influence decisions.
• Own data definitions and reconciliation to ensure a single source of truth.
• Bring together commercial, delivery, SEO/GEO and margin data to understand account performance end-to-end.
• Explain why any account is performing the way it is, with evidence.

Skills

BI analytics

Stakeholder mgmt

Excel

SQL

Unstructured data

Tools

Claude

Claude Code

Lovable

n8n

Job description

Central COE | Founder's Office

About Pepper

Pepper is building an AI-native SEO and content growth platform, combining strategy, technology, automation and AI to drive measurable business outcomes for customers.

This role sits within the Founder's Office, working on how the business is priced, resourced, delivered, measured and improved.

The Opportunity

We're looking for a Manager, COE – Business Intelligence & Account Performance to own the intelligence layer of the business.

This is a business-facing, problem-solving role, not a reporting role. You'll bring together account performance, delivery, commercial and client data to answer three questions: What is happening? Why is it happening? What should we do about it?

You'll work closely with commercial, delivery, capability and finance leaders and be measured on business outcomes — not the number of reports produced.

What You'll Do

• Build a live intelligence layer combining account, delivery, commercial and client signals.
• Turn structured and unstructured data - including calls, decks, reviews and performance data into actionable insights.
• Build automated analysis and workflows so recurring reporting runs itself.
• Identify account risks, retention opportunities and growth opportunities early.
• Diagnose underperforming accounts and recommend specific actions to improve them.
• Work directly with business leaders to answer critical questions and influence decisions.
• Own data definitions and reconciliation to ensure the business has a single source of truth.
• Bring together commercial, delivery, SEO/GEO and margin data to understand account performance end-to-end.
• Be the person who can explain why any account is performing the way it is, with evidence.

What We're Looking For

• 3–6 years in BI, performance analytics, business operations, strategy or consulting.
• Strong business-facing analytical skills and comfort working with senior stakeholders.
• Strong Excel and SQL skills.
• Comfortable working with AI and automation tools such as Claude, Claude Code, Lovable and n8n.
• Able to work with unstructured data such as calls, decks and written commentary.
• Familiarity with SEO/web analytics tools such as Ahrefs, Semrush, GA4 and Google Search Console is a strong plus.
• Comfortable challenging assumptions and communicating findings clearly.
• Digital, content, SEO or e-commerce services experience is a strong advantage.

Why This Role?

• Build the intelligence layer for the business from the ground up.
• Work directly with the Founder's Office and senior leadership.
• Influence both commercial performance and client outcomes.
• Define the metrics and systems rather than inherit them.
• Strong opportunity to grow into business and strategy leadership as Pepper scales.