Manager Client Service - Brand Experience

Ãclat

Mumbai

On-site

INR 700,000 - 1,000,000

Full time

14 days+

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Benefits offered by this job

Opportunity to work with reputable brands

Collaborative and fast-paced environment

Continuous learning opportunities

Job summary

Acclat Media Worldwide is seeking a Manager – Client Servicing (Brand Experience) in Mumbai. You will lead client relationships and oversee integrated branding projects, ensuring exceptional client experiences and project execution.

The ideal candidate has 4–5 years of experience in client servicing and account management, with a strong focus on corporate branding. You'll work in a collaborative, growth-oriented environment with opportunities for leadership and professional development.

Qualifications

4–5 years of experience in client servicing, account management, or corporate communications.
Proven experience managing corporate retainer accounts.
Excellent verbal and written communication skills.

Responsibilities

Lead and manage relationships with corporate retainer clients.
Oversee the execution of integrated branding projects.
Conduct market research to support strategic recommendations.

Skills

Client relationship management

Project management

Brand strategy

Analytical skills

Strong communication

Education

Bachelor's degree in Marketing, Advertising, or related field

Postgraduate qualification in Marketing or Business Management

Tools

Microsoft Office Suite

Google Workspace

Canva

Job description

About Acclat Media Worldwide

Acclat Media Worldwide is a strategic branding and communications agency dedicated to creating impactful and enduring brands. We partner with emerging businesses and established corporate organizations to deliver integrated branding solutions that enhance brand visibility, strengthen market positioning, and drive sustainable business growth.

As we continue to expand our corporate retainer portfolio, we are seeking an experienced and client‑focused Manager – Client Servicing (Brand Experience) to lead key client relationships and drive successful execution of branding initiatives across diverse industries.

Role Overview

The Manager – Client Servicing (Brand Experience) will be responsible for managing and growing corporate retainer accounts while ensuring exceptional client experiences and seamless execution of integrated branding projects. This role requires a strategic thinker with strong relationship management, project leadership, and brand management capabilities.

The ideal candidate will serve as the primary point of contact for clients, oversee end‑to‑end project delivery, collaborate with cross‑functional teams, and contribute to long‑term account growth and client retention.

Key Responsibilities

Client Relationship Management

Lead and manage relationships with corporate retainer clients, serving as the primary point of contact.
Understand client business objectives, brand challenges, and communication goals to provide strategic guidance and solutions.
Build strong, long‑term client partnerships through proactive communication and consultative account management.
Conduct regular review meetings, status updates, and strategic discussions with clients.

Account & Project Management

Oversee the execution of 360‑degree branding, communication, and brand experience initiatives.
Manage multiple client accounts simultaneously while ensuring timely delivery and quality execution.
Coordinate with internal creative, content, digital, and production teams to drive projects from concept to completion.
Monitor project timelines, budgets, deliverables, and resource allocation to ensure operational efficiency.
Ensure all brand communications and deliverables adhere to established brand guidelines and quality standards.

Brand Strategy & Planning

Collaborate with leadership and strategy teams to develop integrated branding solutions for clients.
Conduct market research, competitor analysis, and industry trend assessments to support strategic recommendations.
Identify opportunities to strengthen brand positioning and enhance customer engagement.
Contribute to campaign ideation, brand narratives, and experiential marketing initiatives.

Team Leadership & Collaboration

Guide and mentor junior client servicing team members on account management best practices.
Foster effective collaboration between clients and internal stakeholders.
Ensure smooth communication, workflow management, and issue resolution across departments.
Support team development by sharing industry knowledge, processes, and client management expertise.

Reporting & Business Growth

Prepare and present account reviews, campaign reports, performance updates, and strategic recommendations.
Monitor account health, client satisfaction, and project outcomes.
Identify opportunities for account expansion, cross‑selling, and long‑term business growth.
Support leadership in client retention and new business development initiatives.

Requirements

Education

Bachelor’s degree in Marketing, Advertising, Mass Communication, Business Administration, Public Relations, or a related field.
A postgraduate qualification in Marketing, Brand Management, or Business Management will be an advantage.

Experience

4–5 years of experience in client servicing, account management, branding, marketing, or corporate communications.
Proven experience managing corporate retainer accounts and stakeholder relationships.
Prior experience in a branding, advertising, communications, digital marketing, or integrated agency environment is mandatory.
Experience handling B2B and corporate brands across multiple industries is highly preferred.

Skills & Competencies

Strong understanding of corporate branding, brand identity, and integrated marketing communications.
Excellent client relationship management and stakeholder engagement skills.
Strong project management and multitasking abilities.
Exceptional verbal, written, and presentation skills.
Ability to think strategically while managing execution details.
Proficiency in Microsoft Office Suite, Google Workspace, and Canva.
Familiarity with LinkedIn and B2B digital communication platforms.
Strong analytical, problem‑solving, and decision‑making capabilities.
Leadership mindset with the ability to manage teams and drive collaboration.
High attention to detail and commitment to delivering quality work.

Benefits

Opportunity to work with reputable corporate brands across diverse industries.
Exposure to strategic branding, integrated communications, and brand experience initiatives.
A collaborative, fast‑paced, and growth‑oriented agency environment.
Leadership opportunities with clear career progression.
Continuous learning and professional development opportunities.

Job Details