Manager - Business Ops Delivery- US

Infollion Research Services Limited; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infollion Research Services Limited is looking for a skilled professional in Gurugram to manage client relationships and oversee project execution. The ideal candidate will have 6-7 years of experience in research and client servicing, with strong team management skills and a background in Economics, Marketing, or Business.

This role involves building client relationships, conducting market research, and training team members to enhance performance. Join a dynamic team to drive impactful projects.

Qualifications

• Minimum 6-7 years of prior work experience in the research and client servicing domain.
• At least 1-2 years of team management experience with a group of 5-10 people.

Responsibilities

• Build, manage, and strengthen relationships with clients through regular interactions.
• Ensure timely fulfilment of client requests by identifying and onboarding experts.
• Train, coach, mentor, and supervise team members to enhance performance.
• Continuously expand and strengthen the expert network to meet client demands.

Skills

Client servicing

Market Research

Team Management

Analytical skills

Problem-solving

Education

Graduate or Postgraduate degree in Economics, Marketing, or Business

Job description

Client Relationship & Projects Management

• Build, manage, and strengthen relationships with clients through regular interactions and proactive engagement.
• Develop a deep understanding of clients' industries, business priorities, and strategic objectives to provide effective solutions & and manage end-to-end project execution.
• Analyse client requirements and ensure timely fulfilment of requests through the identification and empanelment of best-fit experts for research and consulting projects within the assigned domain, ensuring a high level of service delivery and responsiveness, with highest quality standards.
• Coordinate effectively with internal and external stakeholders to ensure seamless project delivery and client satisfaction.

Market & Industry Research

• Stay abreast of industry trends, market developments, and relevant news within assigned sectors.
• Read and actively research information that enhances understanding of clients' industries and evolving business needs. Further track competitor activities, market intelligence, and emerging trends.
• Anticipate potential client requirements and proactively build a pipeline of suitable experts to support future projects.

People Management & Team Development

• Train, coach, mentor, and supervise team members to enhance performance and productivity.
• Provide timely, constructive, and objective feedback to team members on their performance and development areas.
• Drive the overall grooming, capability building, and professional development of team members.
• Foster a collaborative, high-performance, and learning-oriented team environment.

Knowledge & Expert Network Development

• Continuously expand and strengthen the expert network by identifying and onboarding relevant industry professionals.
• Ensure readiness of expert pools to meet evolving client demands across sectors and geographies.

Other Skills –

• Graduate or Post graduate degree (Preferably in the field of Economics, Marketing or Business.)
• Minimum 6-7 years of prior work experience in research and client servicing domain.
• At least 1-2 years of experience in managing a team of 5-10 people and independently handling client’s delivery & TAT.
• Strong problem-solving & decision-making abilities and analytical bend of mind thinking skills