Manager – Business ops (Chemicals Industry)

Infollion Research Services Limited; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Infollion Research Services Limited in Gurgaon is seeking a dynamic Manager – Client Relations & Research (Chemicals Industry) to lead client relationships, oversee end-to-end project execution, and drive research delivery for global chemical sectors.

The role requires strong market insight across specialty chemicals, petrochemicals, industrial chemicals, and related value chains, plus 1–2 years of team leadership, excellent communication, and the ability to build expert networks and deliver

Qualifications

• 6–7 years of experience in research, consulting, expert network, market intelligence, or client servicing.
• Prior experience covering the Chemicals industry (specialty chemicals, petrochemicals, industrial chemicals, polymers, agrochemicals, coatings, or related sectors) is strongly preferred.
• Minimum 1–2 years of experience managing a team of 5–10 members.
• Proven experience in independently managing client relationships, project delivery, and turnaround times (TATs).
• Strong leadership, mentoring, and people management capabilities.
• High attention to detail with a customer-centric mindset.

Responsibilities

• Manage Client Relationships & Project Management: build and strengthen client relationships and ensure timely delivery.
• Market & Industry Research: stay updated on market trends, regulatory changes, and competitive intelligence across the Chemicals industry.
• People Management & Team Development: lead, coach, and mentor a team to drive performance.
• Knowledge & Expert Network Development: expand the expert network and onboard senior professionals.

Education

Graduate or Postgraduate degree in Business, Economics, Marketing, Chemical Engineering, Chemistry, or a related discipline

MBA or equivalent qualification

Tools

MS Office Suite

Online research tools

Job description

Manager – Business ops (Chemicals Industry)

6-9

Registered Office - Gurgaon

Full-Time

About the Role

We are looking for a dynamic and client-focused Manager – Client Relations & Research (Chemicals Industry) to manage key client relationships, lead end-to-end project execution, and drive research delivery within the Chemicals domain. The ideal candidate will possess a strong understanding of the global chemicals industry, including specialty chemicals, petrochemicals, industrial chemicals, polymers, agrochemicals, and related value chains.

The role requires a combination of client servicing, project management, market research, people leadership, and expert network development to ensure exceptional client experience and business growth.

1. Client Relationship & Project Management

• Build, manage, and strengthen relationships with clients through regular interactions and proactive engagement.
• Develop a deep understanding of clients' businesses, strategic priorities, and challenges within the Chemicals industry to deliver relevant research and consulting solutions.
• Manage end-to-end execution of client projects, ensuring timely delivery, quality, and adherence to client expectations.
• Analyse client requirements and identify, evaluate, and onboard the most suitable industry experts for research and consulting engagements across the Chemicals sector.
• Ensure high-quality service delivery while maintaining agreed turnaround times (TATs) and quality standards.
• Coordinate effectively with internal teams, experts, and clients to ensure seamless project execution and high client satisfaction.
• Proactively identify opportunities to strengthen client relationships and contribute to business growth.

2. Market & Industry Research

• Stay updated on market trends, industry developments, regulatory changes, and competitive intelligence across the global Chemicals industry.
• Conduct ongoing research to build expertise across segments including specialty chemicals, petrochemicals, industrial chemicals, polymers, coatings, agrochemicals, advanced materials, and sustainability initiatives.
• Monitor market dynamics, emerging technologies, mergers & acquisitions, and key industry players.
• Anticipate evolving client requirements and proactively build knowledge and expert pipelines to support future projects.

3. People Management & Team Development

• Lead, coach, mentor, and supervise a team to drive performance and productivity.
• Set clear performance expectations and provide regular, constructive, and objective feedback.
• Support capability building through continuous training, knowledge sharing, and professional development initiatives.
• Foster a collaborative, high-performance, and learning-oriented team culture.
• Ensure efficient workload allocation, resource planning, and timely project execution by the team.

4. Knowledge & Expert Network Development

• Continuously expand and strengthen the expert network across various segments of the Chemicals industry.
• Identify and onboard senior industry professionals, executives, consultants, and subject matter experts relevant to client requirements.
• Maintain a robust and readily accessible expert pipeline to support current and future client engagements across geographies.
• Ensure expert quality, relevance, and responsiveness while maintaining strong professional relationships.

Preferred Qualifications

• Graduate or Postgraduate degree in Business, Economics, Marketing, Chemical Engineering, Chemistry, or a related discipline.
• MBA or equivalent qualification is preferred.

Experience

• 6–7 years of experience in research, consulting, expert network, market intelligence, or client servicing.
• Prior experience covering the Chemicals industry (specialty chemicals, petrochemicals, industrial chemicals, polymers, agrochemicals, coatings, or related sectors) is strongly preferred.
• Minimum 1–2 years of experience managing a team of 5–10 members.
• Proven experience in independently managing client relationships, project delivery, and turnaround times (TATs).
• Strong understanding of the Chemicals industry, value chains, and market dynamics.
• Excellent client relationship management and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple projects simultaneously while maintaining high quality standards.
• Excellent verbal and written communication skills.
• Strong leadership, mentoring, and people management capabilities.
• High attention to detail with a customer-centric mindset.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word) and online research tools.