Manager- Business Operations (MSME)

Ujjivan Small Finance Bank; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ujjivan Small Finance Bank is seeking a result-oriented professional to drive MSME business growth through external channels and partnerships in Bengaluru. The role focuses on sourcing MSME loans across LAP, WC, term loans, and unsecured products while maintaining optimal product mix.

You will build and manage a robust DSA/channel partner network, ensure high-quality disbursements, and coordinate with Credit/Risk teams to streamline approvals. 4-7 years in relevant fields is preferred.

Qualifications

• MBA/PGDM or CA is required.
• 4-7 years of experience in Product Management/Secured Product Sales / Portfolio Monitoring / Credit Risk in large banks and SFBs.

Responsibilities

• Drive MSME business growth through external channels such as DSAs, connectors, brokers, and strategic partnerships.
• Achieve monthly/quarterly disbursement targets.
• Drive sourcing of MSME loans through channels (LAP, WC, Term Loans, Unsecured).
• Build a strong distribution network across assigned geography.
• Maintain productivity and performance of DSAs/Channel Partners.
• Drive high-quality disbursements with focus on yield, fees, and cross-sell.
• Manage cost of acquisition (COA) and improve productivity per partner.
• Ensure seamless onboarding and engagement of channel partners.
• Maintain active relationships with DSAs, channel partners, and branch teams.
• Ensure faster approvals through effective coordination with Credit/Risk teams.
• Enhance customer experience through reduced turnaround time (TAT).
• Identify and address customer needs through appropriate product offerings.

Skills

Channel partnerships

MSME loan products

Portfolio monitoring

Credit risk awareness

Education

MBA/PGDM or CA

Job description

• To drive MSME business growth through external channels such as DSAs, connectors, brokers, and strategic partnerships, ensuring quality sourcing, portfolio growth, and profitability.
• Achieve monthly/quarterly disbursement targets
• Drive sourcing of MSME loans through channels (LAP, WC, Term Loans, Unsecured)
• Ensure optimal product mix (secured/unsecured, LAP/WC) as per strategy
• Build a strong distribution network across assigned geography
• Maintain productivity and performance of DSAs/Channel Partners
• Drive high-quality disbursements with focus on yield, fees, and cross-sell
• Manage cost of acquisition (COA) and improve productivity per partner
• Ensure seamless onboarding and engagement of channel partners
• Maintain active relationships with DSAs, channel partners, and branch teams
• Ensure faster approvals through effective coordination with Credit/Risk teams
• Enhance customer experience through reduced turnaround time (TAT)
• Identify and address customer needs through appropriate product offerings

Educational Qualifications:

• MBA/ PGDM or equivalent / CA.

Experience:

• 4-7 years of Product Management/Secured Product Sales / Portfolio Monitoring / Credit Risk experience in Large Banks and SFBs.