Manager - Business Operations

usemultiplier.com; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Architectural Ownership

High visibility

Collaborative environment

Mission-driven growth

Job summary

Multiplier seeks a BizOps Manager to architect the global operations engine within Salesforce Service Cloud, translating business requirements into scalable technical design and end-to-end workflows.

You will lead cross-functional initiatives across Payment Operations, Benefits, Mobility, and AR/AP, partnering with developers on API integrations and with the C-Suite on ROI. This role blends business strategy with hands-on implementation.

Qualifications

• 6+ years of professional experience, with 2–3 years in a Lead/Manager role in FinTech or B2B SaaS.
• Deep, hands-on expertise in Salesforce Service Cloud, Flow Builder, Case Management, and Data Modeling.
• Strong understanding of Order-to-Cash and Global Mobility/Payroll logic.
• Proven ability to manage senior stakeholders and push back when a business process doesn’t scale.
• Proficiency in process mapping and data querying to identify bottlenecks.
• Player-Coach with ability to design a 12-month roadmap and prototype quickly.

Responsibilities

• End-to-End solutioning: design Future State architecture for global operations in Salesforce.
• Translate business requirements into technical specs including custom objects and flows.
• Build and maintain Salesforce Flows and automation across the customer lifecycle.
• Develop SLA and KPI tracking to enforce accountability automatically.
• Lead governance, change management, and cross-functional alignment.
• Conduct deep-dive audits to identify friction and automation opportunities.
• Collaborate with BizOps, Product, Finance, and GTM Systems as primary liaison.

Skills

Salesforce Service Cloud

Process mapping

Stakeholder management

Analytical tooling

Execution mindset

Education

Salesforce Architect Certifications

Tools

Flow Builder

Salesforce Reports

Lucidchart

SQL

APIs/integrations

Job description

BizOps Manager

About Multiplier

At Multiplier, we’re pioneering the future of global employment. Our platform empowers companies to hire and manage talent anywhere in the world — while simplifying compliance, payroll, and benefits. Backed by Sequoia, DST, and Tiger Global, we’re transforming how companies scale globally.

About the Role

We are looking for a BizOps Manager to serve as the lead designer and technical strategist of our internal operational "engine." This is a high-impact role for a person with prior Salesforce & Servicecloud expertise who thrives at the intersection of business strategy and technical execution.

You won’t just be documenting workflows; you will be responsible for the architectural integrity of how Multiplier scales. You will deconstruct complex domains—Payment Operations, Benefits, Mobility, and AR/AP—and translate them into a high-performing Salesforce environment. You are the "bridge" who can talk API integrations with developers and ROI with the C‑Suite.

What You’ll Do

Architectural Strategy & Design

• End-to-End Solutioning: Design the "Future State" architecture for global operations, ensuring that Salesforce (specifically Service Cloud) is configured to handle complex, multi-entity workflows.
• The Technical Bridge: Translate high-level business requirements into technical specifications, including custom objects, complex Flow logic, and integration points with Fintech stacks.

Operational Engineering

• Workflow Automation: Take full ownership of building and maintaining sophisticated Salesforce Flows and automation tools that reduce manual touchpoints across our customer lifecycle.
• SLA & Metric Infrastructure: Build the tracking architecture to monitor KPIs and Service Level Agreements (SLAs), ensuring the system enforces accountability automatically.

Stakeholder Management & Leadership

• Cross-Functional Alignment: Act as the primary liaison between BizOps, Product, Finance, and GTM Systems. You ensure that a change in a back-office payment process doesn't break the front-end customer experience.
• Governance & Change Management: Lead the rollout of new systems. You aren't just shipping features; you are driving adoption through clear documentation, enablement, and influence.

Process Discovery & Optimization

• Deep-Dive Audits: Conduct "look-under-the-hood" sessions to identify friction in post-sales teams, using data to prove where processes are failing and where automation can win.

What You’ll Bring

• Experience: 6+ years of professional experience, with at least 2-3 years in a Lead/Manager role within FinTech or B2B SaaS.
• Salesforce Mastery: Deep, hands-on expertise in Salesforce Service Cloud. You should be an expert in Flow Builder, Case Management, and Data Modeling. (Salesforce Architect certifications are a significant plus).
• Business Acumen: A strong understanding of the "Order-to-Cash" cycle or Global Mobility/Payroll logic. You understand how data flow affects the balance sheet.
• Stakeholder Influence: Proven ability to manage senior stakeholders and "push back" when a requested business process doesn't scale technically.
• Analytical Tooling: Proficiency in process mapping (LucidChart/Miro) and the ability to query data (SQL or Salesforce Reports) to identify operational bottlenecks.
• Execution Mindset: You are a "Player-Coach" who can design a 12-month roadmap and then dive in to build a prototype the same afternoon.

What We Offer

• Architectural Ownership: The autonomy to define the technical and operational blueprint of a global unicorn.
• High Visibility: Your work directly impacts Multiplier’s efficiency and our customers' satisfaction.
• Collaborative Environment: Work alongside a world-class team supported by top-tier investors.
• Mission-Driven Growth: Competitive compensation and the chance to shape the future of global work.