MANAGER - BUSINESS ADMIN AND OPERATIONAL GOVERNANCE

HSBC Holdings plc; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HSBC Holdings plc in Hyderabad is seeking a Manager to oversee end-to-end reporting and governance for Global Payment Solutions Operations, including Screening Utility Operations. The MI function enables operations through proactive data analysis and multi-stakeholder engagement.

You will produce monthly submissions, MI packs, and operating plans, liaising with stakeholders globally to support business requirements while driving process improvements and ensuring timely, quality deliveries.

Qualifications

• Past working experience in analytical, project management, MI and governance roles.
• Experience working with stakeholders internationally and building strong processes.
• Proficiency in MS Office (Word, Excel, PowerPoint) and data tools like PowerBI; Alteryx and Python desirable.

Responsibilities

• Produce monthly submissions, MIs and operating plans with clear highlights.
• Liaise with global stakeholders to manage and support business requirements.
• Contribute to best-in-class processes, controls and metrics and manage change implementations.
• Monitor GPSO capacity and identify variances.
• Create operating plans for MI and governance to deliver submissions on time with quality.
• Maintain documentation standards and ensure requirements align with TOM.
• Prepare comprehensive presentations and briefing materials for GPSO leads.
• Generate analytics contributing to the function’s financial targets.
• Manage stakeholder relationships across a complex environment including GPS, Technology, FCC and Compliance.
• Ensure regulatory requirements meet mandatory timescales.
• Proactively manage own time and workload to maintain pace.
• Production of Global Weekly OKR packs, PMI at staff level, Steering Committees.
• Support ad-hoc MI activities.

Skills

Analytics

Project management

MI & Governance

Stakeholder management

Problem solving

MS Office/Excel/PowerPoint

PowerBI

Tools

PowerBI

Alteryx

Python

Job description

Job title: MANAGER - BUSINESS ADMIN AND OPERATIONAL GOVERNANCE

The purpose of this role is to manage end-to-end reporting and governance for Global Payment Solutions Operations (GPSO) including Screening Utility Operations. The MI function plays a very critical role in enabling the operations to achieve the desired results through proactive data analysis and multiple stakeholder engagement for the entire function.

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting):

• Participate in Monthly Business Review forum

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Produce monthly submissions, MIs and operating plans, and highlight challenges which are not in line with expectation.
• Liaisons with key stakeholders globally, manage and support all business requirements.
• Contribute to the development of Best-in-Class processes, controls and metrics through generation of ideas for change as well as contributing in managing the implementation of change
• Monitor capacity model for GPSO program and identify/highlight any variance
• Build an operating plan for the MI and Governance for delivering all submission within deadline with 100% quality
• Maintain rigorous standards around requirements documentation.
• Ensure requirements are understood, aligned and delivered as per minimum standards defined under TOM and as per delivery pipeline.
• Preparation of comprehensive presentations as per business standards, briefing materials for the GPSO Leads / Senior Stakeholders in the team
• Intelligent and relevant analytics is produced contributing to the financial target of the function
• Stakeholder management across a complex environment - Business Lines, GPS, Technology, FCC and Compliance.
• Ensures Regulatory requirements addressing risk management are delivered to meet mandatory timescales.
• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery
• Core tasks will also include producing of the below MIs (Note: This might not be an extensive list):
• Global Weekly OKR governance packs
• GPSO Monthly Performance Management Indicator (PMI) at staff-level
• Transaction Screening Steering Committee
• Global Wolf MI

Leadership & Teamwork:

• Contribute to the development of Best-in-Class processes, controls and metrics through generation of ideas for change as well as contributing in managing the implementation of change
• Support with any ad-hoc MI related activity

To be successful you will:

Functional Knowledge

• Past working experience in a relevant role, i.e., analytical, project manager, MI and Governance.

Others

• Business Analyst and problem-solving experience including working in relevant environment/s, i.e. experience of successfully working with stakeholders Internationally
• Strong investigative and analytical skills
• Experience of using relevant software packages, in particular Microsoft Office (Word, Excel, PowerPoint, PowerBI). Prior experience in Alteryx & Python is desirable.
• Need to build strong process knowledge covering all aspects of GPSO, Sanctions Name Screening, Negative News Screening & Payments Screening so as to effectively handle escalations raised by the team.
• To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
• To be aware of changes and updates in the process and compliance world which will impact performance and share the same with colleagues in time

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD