ASSISTANT MANAGER OPS SUPPORT

HSBC Holdings plc; Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

HSBC Holdings plc in Bengaluru seeks an Assistant Manager Ops Support to own the Management Information timetable, validate data, and deliver accurate reporting to support operations management and decision making.

You will coordinate MI inputs from Operations and partners, produce clear dashboards and packs, provide insights on trends and risks, and pursue automation to simplify reporting and reduce manual effort.

Qualifications

• Experience in producing Management Information packs and dashboards.
• Ability to coordinate inputs from multiple teams and stakeholders.
• Strong data controls, validations, and audit trails knowledge.
• Proficiency with Excel advanced functions and dashboarding/tools.

Responsabilités

• Own the end-to-end MI production cycle and timetables.
• Coordinate MI inputs from Operations teams and partners.
• Validate data accuracy and maintain audit trails.
• Produce clear reporting packs and dashboards for Operations leadership.
• Provide insights on trends, drivers, and variances; highlight risks with actions.
• Identify opportunities to automate reporting and reduce manual effort.
• Monitor MI-related issues and coordinate root-cause remediation with Tech/Data teams.
• Align MI outputs to business priorities and evolving requirements.

Connaissances

Operations MI

Data validation

Dashboarding

Excel skills

Stakeholder management

Outils

Power BI

Description du poste

Job title: ASSISTANT MANAGER OPS SUPPORT

To ensure Management Information (MI) is captured, validated, maintained, and delivered accurately and on time to support day‑to‑day Operations management, risk oversight, and decision‑making. The role owns the MI timetable and controls, coordinates input across stakeholders, and provides clear, actionable reporting and insights that help operations run efficiently, meet service standards, and respond quickly to emerging issues.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Own the end-to-end MI production cycle (daily/weekly/monthly), ensuring all deliverables are issued accurately and on time in line with agreed timetables/SLAs.
• Coordinate MI inputs from Operations teams and relevant partners, chasing actions and resolving delays to protect delivery deadlines.
• Validate data completeness and accuracy through defined controls (reconciliations, reasonableness checks, exception reviews) and maintain an audit trail of checks performed.
• Produce clear, consistent reporting packs and dashboards for Operations leadership, including volumes, productivity, backlog, SLA performance, quality/error rates, and key risk indicators (as applicable).
• Provide concise commentary and insight on trends, drivers, and variances; highlight emerging risks and performance issues with recommended actions.
• Identify opportunities to automate/streamline reporting (templates, macros, workflow improvements) and reduce manual effort and operational risk.
• Monitor and manage MI-related issues (data breaks, system outages, feed failures), coordinating root‑cause analysis and remediation with Technology/Data teams.
• Ensure MI supports operational decision‑making by aligning outputs to business priorities and evolving requirements.
• Take responsibility for delivering within agreed priorities, raising capacity constraints early and proposing practical options to meet deadlines.

Leadership & Teamwork

• With minimal direction seeks out opportunities to increase knowledge and improve skills to understand the industry and will assist management in providing support for the department.
• Actively engage in self‑development and performance improvement with immediate supervisor.
• Develop own knowledge and expertise, sharing with colleagues and internal customers
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Support achievement of team objectives & participate in development of cohesive teams.
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
• Partner with stakeholders to resolve data issues constructively, focusing on root cause and sustainable fixes rather than workarounds.
• Encourage continuous improvement by inviting feedback on reporting usefulness and acting on it to simplify, standardise, and automate where possible.

To be successful you will:

Functional Knowledge

• Strong understanding of Operations MI: key performance indicators, service management metrics (volumes, throughput, turnaround times, backlog), and how these link to customer outcomes and operational risk.
• Practical knowledge of data lifecycle and controls: data sourcing, validation, reconciliations, exception handling, and maintaining a clear audit trail.
• Working knowledge of reporting tools and techniques (e.g., Excel advanced functions/pivots, PowerPoint pack creation, and dashboarding/visualisation tools were used locally).
• Understanding of process flows within an Operations environment, including hand‑offs, dependencies, and how process changes impact MI definitions and trend comparability.
• Awareness of risk and control expectations relevant to MI production (data quality, access management, version control, and confidentiality of operational information).
• Ability to interpret and explain performance drivers and variances, turning data into actionable insights for Operations leaders.
• Understanding of stakeholder management and governance routines (operational reviews, performance dashboards, action trackers) and how MI supports decision‑making.

Others

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
• To continually re‑assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\