Financial Support Specialist

HSBC Holdings plc; Kolkata; On-site; INR 550,000 - 900,000; Full time

Job summary

HSBC Holdings plc in Kolkata seeks a Financial Support Specialist to provide consistent credit risk management services across commercial banking and global markets. You will support the end-to-end customer journey, ensure SLAs and data integrity, and manage pre/post-approval activities including credit applications, risk ratings, and lending documentation.

You will handle delinquent accounts, maintain policy compliance (SOX/audits), and contribute to process improvements that reduce costs and

Qualifications

• Strong SME knowledge in Commercial / Global Credit and Lending Services.
• Prior experience in Commercial / Global Lending / Trade Services / Credit Services / Securities Processing with relevant product knowledge.
• MBA Finance / B.Com / M.Com required.
• Be willing to work in shifts (including night).

Responsibilities

• Process transactions within agreed SLAs and maintain data integrity.
• End-to-end customer journey support across Commercial Banking and Global Markets.
• Perform pre- and post-approval activities: Credit applications, risk rating, lending docs, and facility setup.
• Handle delinquent accounts and regulatory communications with professional risk controls.
• Maintain up-to-date policies and comply with internal controls, SOX, and audit requirements.
• Support continuous improvement to reduce costs and increase revenue.

Skills

Credit & Lending

Lending Services

Finance Degree

English Proficiency

Accounting Basics

Education

MBA Finance / B.Com / M.Com

Job description

Job title: Financial Support Specialist

• Provide consistent Credit Risk Management Services supporting the end-to-end customer journey for Commercial Banking and/or Global Market businesses in various markets across geographies, maintaining highest customer service level without compromising on data integrity standards.
• Support Line of Business in winning new businesses, strengthening existing relationships, carrying out financial support activity for delinquent commercial customers and managing risk and controls.
• Given the inherent operational risk, the incumbent is expected to understand the operational risk framework and the impact of his/her actions while handling transactions.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Responsible for ensuring that all transactions are processed within agreed Service Level Agreements (SLAs) and in an accurate manner. Overall contributing to outstanding service quality for our internal and external clients.
• Independently manage and operate upon end-to-end customer journey through different Service Deliveries like:
• Preapproval activity like Credit Application Creation, Financial Spreading, and Customer Risk Rating generation.
• Post approval activity like creation of Lending Documentation, Limit Setup, Fund Disbursement, Rollover of Loans, Covenant monitoring.
• Collateral Input, Registration, Maintenance, Renewal and Release
• Miscellaneous Credit administration activities like Reconciliation, Repayment, Pricing, Fees set up and collection, etc.
• Carry out financial support activity for delinquent Commercial customers which could include sending regulatory letters, account maintenance, dealing with debt management agencies, suppressing interest and charges, or assessing customers’ financial affordability through income and expense assessment.
• Continuously review and improve process and procedures. Effectively implement and communicate changes, which are measured through reduced costs and improved revenue.
• Independently handle escalations and resolve complex process related issues.
• Constantly show improvement in the quality of service provided to Business partners and external customers
• Responsible for ensuring that internal audits and measures are undertaken regularly and reviewed to achieve / exceed agreed Process and Global Operating Metrics.
• Responsible for ensuring that service provided to lines of business should be seamless and with no compromise on data integrity standards.
• Handle impact of erratic workflows through effective capacity planning, leave management and process prioritization.
• Maintain up-to-date information on all policies, processes & procedures (including relevant policy papers & manuals)
• Responsible for ensuring that MI and other business data requirements are completed accurately and enabling statistics / reports / returns are presented to Business / Management within agreed timelines.
• Management of the workflow to confirm efficient operations of the unit.
• Exercise proper operational checks and balances / undertake self-audit to confirm accuracy and quality of work output.
• Actively contribute to the activities & functions of Credit Services/ Collateral Management Unit and GSC.
• Manage work for quality and strive to ensure compliance with audit requirements for the respective area.
• Drive and deliver initiatives in the team/ self to improve efficiency of work processes, resulting in cost reductions and / or increase revenue.

Leadership & Teamwork

• Ensure on-going skill development through effective use of available tools & resources, staff training and development.
• Knowledge sharing with the team members and providing necessary guidance to the new recruits & less experienced team members.
• Develop own knowledge and expertise, sharing with colleagues and internal customers.
• Proven record in supporting and driving transformation in existing process.

To be Successful you will:

Functional Knowledge

• Strong SME knowledge and proven capability in Commercial / Global Credit and Lending Services is strongly preferred.
• Prior experience in Commercial / Global Lending / Trade Services/ Credit Services/ Securities Processing along with relevant product and collateral knowledge is essential.
• MBA Finance / B. Com / M. Com is essential.
• Be willing to work in shifts (including night)

Skills:

• Sound Accounting Knowledge (E)
• Understanding key lending activities performed by Bank (E)
• Knowledge/ prior experience of CMB Middle Office activities (D)
• Ability to professionally communicate in English (E)
• Excellent prioritizing, planning, and organizing skills (D)
• Knowledge of, and experience in problem solving techniques (D)
• Ability to learn very quickly and transfer knowledge appropriately (E)
• Ability to derive insight from large amounts of data from diverse sources. (D)
• Ability to build rapport with, and relate to a wide range of people (E)
• Decision making based on experience, judgement, and process knowledge (E)

Others

• Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes- Oxley Requirements) as applicable for the Business / Function
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators.'
• Be aware of all elements of Operational Risk associated with the role in compliance to SOX for contact centres & minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
• Implement the Group Compliance Policy as applicable to your role in conjunction with the relevant laws, rules and codes with which the business has to comply within the country you reside and in relation to the countries migrating work to assigned GSC.
• Continually re-access the operational risks inherent in the business, on account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies.
• Be responsible for one’s own performance. Ensure that the service levels are maintained at its optimum level.

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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