Manager - Application Support Team

Highered Bpo; Bengaluru; Presencial; INR 1 200 000 - 2 400 000; Tempo integral

Resumo da oferta

Highered Bpo is seeking a senior leader to guide the team responsible for maintaining and improving our enterprise applications in Bengaluru. You will mentor the application support staff, ensure SLA adherence, and coordinate incident management with development and infrastructure teams.

Your role includes strengthening the knowledge base to reduce manual, repetitive work while leveraging ITIL practices and guiding cross-functional collaboration.

Qualificações

• 3+ years in a leadership role overseeing enterprise applications.
• Experience mentoring application support teams and managing SLAs.
• Proven ability to run incident management and escalate with development and infrastructure.
• Efforts to improve knowledge base and reduce repeat manual work.

Responsabilidades

• Lead the team that maintains, troubleshoots, and improves enterprise applications.
• Mentor the application support team and hold SLAs.
• Run incident management and escalation with development and infrastructure.
• Improve the knowledge base and reduce repeat manual work.

Conhecimentos

Leadership

Incident management

SLA management

Mentoring

ITIL experience

Ferramentas

ITIL framework

Descrição da oferta de emprego

Lead the team that maintains, troubleshoots, and improves enterprise applications.

• Mentor the application support team and hold SLAs
• Run incident management and escalation with development and infrastructure
• Improve the knowledge base and reduce repeat manual work
• ITIL experience and at least 3 years in a leadership role

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.