IT Service Delivery Manager

Conduent; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Conduent in Bengaluru seeks a Senior App Dev & Support Manager to lead mid-sized teams, shape the application support and production control functions, and drive service excellence across on-premise and cloud environments.

You will mentor managers and engineers, implement automation, and ensure audits and compliance. The role emphasizes data-driven improvements, strong communication with stakeholders, and building durable runbooks and SOPs.

Qualifications

• A University or college degree in a relevant discipline.
• ITIL Certification
• 5+ years experience in people management
• 10+ years experience in application support and production control
• Experience in leading teams in application support and helpdesk areas

Responsibilities

• Provides leadership to managers and senior professional staff
• Adapts and executes functional or departmental business plan
• Manages the activities of first-level managers, supervisors, and/or individual contributors
• Hire, mentor, and develop high-performing support and production control teams
• Manage support of EAS solutions hosted on-prem and on the cloud
• Remain flexible to changes in priorities with the ability to multi-task
• Implement automation to improve operational efficiency and reduce manual interventions.
• Maintain comprehensive runbooks, SOPs, and operational documentation.
• Use data-driven insights to identify trends, risks, and opportunities for continuous improvement
• Communicate operational status, risks, and improvement initiatives clearly to stakeholders
• Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements.

Skills

Leadership

Metrics optimization

Incident Mgmt

Problem Mgmt

Cloud tech

ITIL

Education

Bachelor's degree in relevant discipline

Job description

Senior App Dev & Support Manager

Responsibilities:

• Provides leadership to managers and senior professional staff
• Adapts and executes functional or departmental business plan
• Manages the activities of first-level managers, supervisors, and/or individual contributors
• Hire, mentor, and develop high-performing support and production control teams
• Manage support of EAS solutions hosted on-prem and on the cloud
• Remain flexible to changes in priorities with the ability to multi-task
• Implement automation to improve operational efficiency and reduce manual interventions.
• Maintain comprehensive runbooks, SOPs, and operational documentation.
• Use data-driven insights to identify trends, risks, and opportunities for continuous improvement
• Communicate operational status, risks, and improvement initiatives clearly to stakeholders
• Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements.

Technical Skillset:

• Experience managing and mentoring a medium sized team
• Experience in metrics led optimization
• Experience in Incident Management and Problem Management
• Hands-on experience supporting large-scale enterprise applications in production environments.
• Exposure to core and IT auditing
• Knowledge of ITIL processes
• Exposure to cloud technologies

Qualifications:

• A University or college degree in a relevant discipline.
• ITIL Certification
• 5+ years experience in people management
• 10+ years experience in application support and production control
• Experience in leading teams in application support and helpdesk areas