Manager - Application Support N 4D

Genpact Ltd.; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact is seeking an Application Support Manager to lead the first line of support for global users of our financial systems. You will coordinate with IT and business teams to resolve application challenges, focusing on Lease Management, General Ledger, Accounts Payable, and multi-currency processes.

The role requires strong communication, collaboration, and customer service orientation, with a proactive approach to improving system usage and end-user experience.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience with Agile Methodology and Change Management.
• Strong communication and collaboration skills.

Responsibilities

• Provide end-user support for domestic and international users.
• Communicate issues to stakeholders and teams.
• Support lease management, GL, AP, AR, and multi-currency processes.
• Assist with end-user training curricula.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Risk Management

Storytelling

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Oracle Certified Associate, Java SE Programmer (OCA)

Tools

JD Edwards EnterpriseOne

Microsoft Office

Entrata

Yardi

Job description

Manager - Application Support N

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description APPLICATION Support SPECIALIST

The Application Support Specialist position is responsible for providing support for both domestic and international users of the Hines financial systems. The candidate will act as the first phase of support. Awareness of the Hines business verticals and partnering with networking and infrastructure teams to support users holistically are key components to success. This position is a member of the Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support.

Reports to: Director, Integrated Technology Solutions & Support

Responsibilities

• Provide end-user support for both domestic and international users of the Hines financial systems, assisting with application-related challenges.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Support end users on financial system functionality around Lease Management, General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, ASC 842 (FASB), and multi-currency.
• Assist with end-user training curricula and training materials.
• Collaborate with Information Technology to develop goals, objectives, and priorities for Hines financial systems to ensure that the needs of internal clients are met.
• Anticipate, research, report, and act on processes to improve and maintain system consistency and enhance the end-user experience.

Experience

• Three years of related experience.
• Two years of accounting experience.
• Experience working in a team-oriented, collaborative environment.

Preferred Qualifications

• Knowledge of multifamily ERP systems such as Entrata and Yardi.
• Familiarity with commercial real estate financial processes.
• Experience with retail accounting, percentage rent, and sales overage calculations.

Education

• Bachelor's degree or equivalent experience.

Skills and Certifications

• Excellent communication skills and a proactive, customer-focused approach to support.
• Maintain a calm demeanor.
• Ability to multitask.
• Compose training materials, business letters, summaries, and reports.
• Speak before an audience with confidence, using appropriate communication skills and style.
• Demonstrate strong initiative and a customer service orientation.
• Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Perform numerical and financial calculations.
• Analyze and interpret several types of data in order to draw conclusions and solve problems.
• Demonstrate proficiency in JD Edwards EnterpriseOne (specifically Lease Management, General Ledger, Accounts Payable, Accounts Receivable, and multi-currency).
• Demonstrate proficiency in Microsoft Office.
• Ability to work flexible schedules outside normal business hours when required.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering
• Certifications Oracle Certified Associate, Java SE Programmer (OCA) - OracleOracle
• Required Skills Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
• Language English (Required)
• Language Proficiency - Proficient - C2

Additional Information

Job Location: Additional Job Location

Job Type: Regular

Master Skill List - Application Support N

Remote Type: Office Work

Shift: Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.