Engineer - Application Support N 4A

1401 Genpact India Pvt. Ltd.; Bengaluru; Hybrid; INR 800,000 - 1,100,000; Full time

Job summary

Genpact is hiring for an Application Support role in Bengaluru, India. You will monitor application performance, troubleshoot issues, and collaborate with developers to implement fixes.

You will document procedures and train end-users while participating in testing and deployment of updates. The position requires a blend of technical skills in ServiceNow, agile methods, and design thinking, with a focus on security, data protection, and strong English communication.

Qualifications

• Bachelor's degrees in computer engineering/science/IT or Master's in software engineering are required.
• ITIL Foundation certification is preferred.

Responsibilities

• Monitor and maintain the performance of applications.
• Troubleshoot and resolve technical issues or system errors.
• Collaborate with developers to implement fixes and enhancements.
• Document processes and procedures for future reference.
• Provide training and support to end-users on application functionality.
• Participate in testing and deployment of new applications or updates.
• Ensure compliance with security and data protection policies.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

ServiceNow Platform

Site Reliability Engineering

English Proficiency

Education

Bachelor's in Computer Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Master's in Software Engineering

ITIL Foundation

Tools

ServiceNow Platform

Job description

Engineer - Application Support N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Monitor and maintain the performance of applications;
• Troubleshoot and resolve any technical issues or system errors;
• Collaborate with developers to implement fixes and enhancements;
• Document processes and procedures for future reference;
• Provide training and support to end‑users on application functionality;
• Participate in the testing and deployment of new applications or updates;
• Ensure compliance with security and data protection policies.

• Monitor and maintain the performance of applications;
• Troubleshoot and resolve any technical issues or system errors;
• Collaborate with developers to implement fixes and enhancements;
• Document processes and procedures for future reference;
• Provide training and support to end‑users on application functionality;
• Participate in the testing and deployment of new applications or updates;
• Ensure compliance with security and data protection policies.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications ITIL Foundation - AxelosAxelos

Required Skills

Agile Methodology, Collaboration Tools, Design Thinking, ServiceNow Platform, Site Reliability Engineering Language English (Required), English (Required) Language Proficiency - Proficient - C2

Additional Job Location

Job Type Regular

Master Skill List - Application Support N

Remote Type - Hybrid Work

Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

At Genpact, your expertise grows because you're inside the work.

Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate.

There's a lot to learn here, and room to grow.