Sr. Engineer - Application Support N 4B

Genpact Ltd.; Mumbai City; Hybrid; INR 1,500,000 - 2,000,000; Full time

Job summary

Genpact Ltd. in Mumbai, India, is hiring a Sr. Engineer for Application Support N to provide advanced troubleshooting and proactive maintenance.

You will collaborate with cross-functional teams to ensure rapid resolution, document solutions, and support new application deployments in a hybrid work setting. The role emphasizes experience in application support, strong English communication, and a mindset for attention to detail and learning.

Qualifications

• Bachelor's degree in Computer Engineering, CS or IT.
• Master's in Software Engineering or related field preferred.
• Splunk Certified User certification is a plus.

Responsibilities

• Provide advanced technical support for troubleshooting and resolving application incidents.
• Collaborate with cross-functional teams to ensure timely issue resolution and minimize downtime.
• Perform regular application maintenance: monitoring, patches, upgrades.
• Develop and maintain technical documentation for knowledge sharing and future troubleshooting.
• Participate in implementation of new applications: testing, deployment, post-implementation support.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Personal Effectiveness

Storytelling

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Job description

Sr. Engineer - Application Support N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Provide advanced technical support for troubleshooting and resolving application-related incidents
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Splunk Certified User - SplunkSplunk

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.