Sr. Engineer - Application Support P 4B

1401 Genpact India Pvt. Ltd.; Mumbai; Hybrid; INR 3,500,000 - 5,500,000; Full time

Job summary

Genpact is seeking a Sr. Engineer - Application Support in Mumbai to provide advanced technical support, collaborate with cross-functional teams, and maintain applications through patches and upgrades.

The role requires strong ITIL awareness, hands-on experience with Python, Splunk, and automation tools, and a customer-focused approach. Hybrid work arrangement and continuous learning are emphasized.

Qualifications

• Bachelor’s degree in Computer Science/Engineering/IT.
• Master’s in Software Engineering or related field is a plus.
• Relevant certifications listed in qualifications are desirable.

Responsibilities

• Provide advanced technical support for troubleshooting and resolving application-related incidents.
• Collaborate with cross-functional teams to ensure timely resolution and minimize downtime.
• Perform regular application maintenance: monitoring performance, applying patches, upgrading software versions.
• Develop and maintain technical documentation to aid knowledge sharing and future troubleshooting.
• Participate in implementing new applications, including testing, deployment, and post-implementation support.

Skills

Python

Ruby on Rails

Splunk

IT Process Automation

Kronos

Agile

English proficiency

Education

Bachelor's degree in Computer Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Master's in Software Engineering

CompTIA A+

CompTIA Server+

ITIL Foundation

Microsoft 365 Fundamentals

MS Office Specialist MS Access

Tools

Ayehu

Kronos

Veritas NetBackup

Job description

Sr. Engineer - Application Support

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Provide advanced technical support for troubleshooting and resolving application-related incidents;
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime;
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions;
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts;
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.
• Provide advanced technical support for troubleshooting and resolving application-related incidents;
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime;
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions;
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts;
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering
• Certifications CompTIA A+ - New Horizons
• CompTIA Server+ - Comptia
• ITIL Foundation Certificate in IT Service Management - Axelos
• Microsoft 365 Certified: Fundamentals - Fundacao Bradesco
• Microsoft Office Specialist MS Access - Microsoft

Required Skills

• Agile Methodology
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• IT Process Automation (Ayehu)
• Kronos Workforce Management
• Personal Effectiveness
• Python (Programming Language)
• Ruby on Rails
• Splunk
• Storytelling
• VERITAS NetBackup Language
• English (Required) Language Proficiency - Proficient - C2
• Additional Job Location - Job Type Regular Master Skill List - Application Support P Remote Type - Hybrid Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.