Tech Lead - Application Support N 4C

1401 Genpact India Pvt. Ltd.; Bengaluru; Vor Ort; INR 2.500.000 - 4.000.000; Vollzeit

Zusammenfassung

Genpact Bengaluru is seeking a Tech Lead for Application Support to mentor a team of specialists and drive technical excellence across critical enterprise applications. You will troubleshoot complex issues, collaborate with cross-functional squads, and shape robust support processes.

The role emphasizes proactive performance monitoring, documentation, and training to keep teams ahead of evolving industry practices. An on-site role with opportunities to influence global projects awaits.

Qualifikationen

• Bachelor's degree in Computer Engineering, Computer Science, or Information Technology.
• Master's degree in Software Engineering is preferred.
• Certifications AWS DevOps Engineer - Professional and CNCF CKA are advantageous.

Aufgaben

• Lead and mentor a team of application support specialists.
• Provide technical expertise to troubleshoot and resolve complex issues.
• Collaborate with cross-functional teams to implement and maintain applications.
• Develop and maintain support documentation and procedures for applications.
• Monitor application performance and identify areas for improvement.
• Coordinate with vendors for escalated support cases and issue resolution.
• Conduct regular training sessions for team members to enhance their skills.

Kenntnisse

Agile Methodology

Site Reliability Engineering

Unix Shell Scripting

English Proficiency (C2)

Ausbildung

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

AWS Certified DevOps Engineer - Professional

CKA - CNCF

Jobbeschreibung

Tech Lead - Application Support N

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Lead and mentor a team of application support specialists
• Provide technical expertise and guidance to troubleshoot and resolve complex application issues
• Collaborate with cross-functional teams to implement and maintain applications
• Develop and maintain support documentation and procedures for applications
• Monitor application performance and identify areas for improvement
• Coordinate with vendors for escalated support cases and issue resolution
• Conduct regular training sessions for team members to enhance their skills and knowledge
• Stay updated on industry trends and best practices in application support

Qualifications

• Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
• Certifications AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS) Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation) CNCF (Cloud Native Computing Foundation)

Required Skills

• Agile Methodology, Site Reliability Engineering, Unix Shell Scripting Language
• English, English Language Proficiency - Proficient - C2

Additional Information

• Job Location
• Job Type Regular
• Master Skill List - Application Support N
• Remote Type - Office Work
• Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.