Tech Lead - Application Support N 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Genpact in Bengaluru seeks a Tech Lead for Application Support to guide a skilled team and drive high-impact, reliable applications. You will mentor engineers, troubleshoot complex issues, and collaborate with cross-functional partners to implement robust support processes and scalable solutions.

The role emphasizes on-call readiness, incident response, and continuous improvement of application performance, aligning with Genpact’s AI-driven transformation initiatives and industry-leading

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science or Information Technology.
• Masters in Software Engineering.
• Experience with incident management and on-call rotations.

Responsibilities

• Lead and mentor a team of application support specialists
• Provide technical expertise and guidance to troubleshoot and resolve complex application issues
• Collaborate with cross-functional teams to implement and maintain applications
• Develop and maintain support documentation and procedures for applications
• Monitor application performance and identify areas for improvement
• Coordinate with vendors for escalated support cases and issue resolution
• Conduct regular training sessions for team members to enhance their skills and knowledge
• Stay updated on industry trends and best practices in application support.

Skills

Agile Methodology

Site Reliability Engineering

Unix Shell Scripting

Education

Bachelor's in Computer Engineering/CS/IT

Master's in Software Engineering

Tools

AWS

Kubernetes

Job description

Tech Lead - Application Support N

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Lead and mentor a team of application support specialists
• Provide technical expertise and guidance to troubleshoot and resolve complex application issues
• Collaborate with cross-functional teams to implement and maintain applications
• Develop and maintain support documentation and procedures for applications
• Monitor application performance and identify areas for improvement
• Coordinate with vendors for escalated support cases and issue resolution
• Conduct regular training sessions for team members to enhance their skills and knowledge
• Stay updated on industry trends and best practices in application support.

Qualifications

• Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

• AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation)

Required Skills

• Agile Methodology, Site Reliability Engineering, Unix Shell Scripting

Language

• English, English

Language Proficiency

• Proficient - C2

Work Location

• Job TypeRegular
• Remote TypeOffice
• Work ShiftDay Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.