Managed Services - PMO - Senior Manager

PwC; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

PwC Acceleration Center India seeks a Senior Manager to lead Managed Services PMO, delivering outsourced solutions that streamline client operations and reduce costs. You will oversee delivery teams, drive continuous improvement, and manage delivery risk within the Assurance practice.

Lead and coach teams, apply systems thinking, and validate outcomes with clients to build long-term relationships and trust in a fast-paced global environment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Commerce, Economics, or related discipline.
• 6+ years of experience.
• English language proficiency (oral and written).

Responsibilities

• Lead transitions and management of outsourced services to streamline client operations.
• Oversee delivery teams to optimize performance and manage delivery risks.
• Implement continuous process improvement strategies to enhance service quality and efficiency.
• Apply project management to plan, execute, and monitor service delivery projects.
• Develop and maintain automation frameworks to improve operational processes.
• Manage stakeholder engagement to align service delivery with client expectations.
• Coach and mentor teams to foster innovation and excellence.
• Validate outcomes with clients and incorporate feedback to refine service offerings.

Skills

Project management

Delivery management

Stakeholder management

Leadership

Automation

Continuous improvement

Education

Bachelor’s degree in Accounting/Finance/Commerce/Economics

Master’s degree (preferred) in Finance/Accounting/Business Administration

Tools

PMO frameworks

Job description

Industry/Sector

Not Applicable

Specialism

Assurance

Management Level

Senior Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Managed Services - PMO - Senior Manager, you will lead the charge in delivering outsourced solutions that streamline operations, reduce costs, and enhance efficiency for our clients. Within our Assurance practice, you will focus on transitioning and managing services, overseeing delivery teams, and optimizing processes to provide exceptional service. Your role will involve continuous improvement and the strategic management of delivery risk, confirming that our clients receive the best possible outcomes.

As a Senior Manager, you will leverage your skills and professional network to deliver quality results. You will motivate and coach teams to solve complex problems, applying sound judgment to know when to take action and when to escape issues. Your ability to develop and sustain diverse and inclusive teams will contribute to the success of our firm. In this role at PwC Acceleration Center India, you will be at the forefront of managed service management and strategy, driving performance and delivery excellence. Your work will involve crafting impactful messages, applying systems thinking, and validating outcomes with clients to foster long‑term relationships and trust.

Responsibilities

• Leading the transition and management of outsourced services to streamline client operations
• Overseeing delivery teams to optimize performance and manage delivery risks effectively
• Implementing continuous process improvement strategies to enhance service quality and efficiency
• Utilizing project management skills to plan, execute, and monitor service delivery projects
• Developing and maintaining automation frameworks to improve operational processes
• Managing stakeholder engagement to align service delivery with client expectations
• Applying systems thinking to identify and address underlying operational challenges
• Coaching and mentoring teams to foster a culture of innovation and excellence
• Validating outcomes with clients and incorporating feedback to refine service offerings
• Directing teams through complex situations with composure and strategic insight

What You Must Have

• At least a Bachelor’s degree in one of the following fields of study: Accounting, Finance, Commerce, Economics, or a related discipline
• At least 6 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for a Master’s degree In at least one of the following fields of study: Finance, Accounting, Business Administration
• At least one of the following: Progress toward professional certifications such as CA, CA (Inter), CPA, CFA (Level I), or equivalent internationally recognized certification
• Strong foundational knowledge of accounting principles and financial statements
• Leveraging influence to drive strategic initiatives and client success
• Demonstrating advanced skills in automation solutions and process optimization
• Excelling in operational performance management and risk documentation
• Leading teams through complex project delivery and transformation efforts

Travel Requirements

Not Specified