Managed Services GDM PIT - Manager - Operate

PwC Acceleration Center India; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading consulting firm is seeking a Manager for their Managed Services team in Bengaluru. The ideal candidate will have 10-12 years of experience in IT Service Delivery, focusing on quality and process optimization. Responsibilities include leading teams to improve operational efficiency, mentoring others, and managing stakeholder relationships. A Bachelor's degree and preferred certifications in PMP, ITIL, and Six Sigma are required.

Qualifications

• 10-12 years of experience in IT Service Delivery and Quality activities.
• Participated in quality certifications like CMMi, ISO20000.
• Strong understanding of Managed Service IT Operations and Project Management methodologies.

Responsibilities

• Lead teams in ensuring quality controls and operational efficiencies.
• Mentor team members and encourage skill development.
• Address conflicts and engage in difficult conversations with stakeholders.

Skills

IT Service Delivery

Quality activities

Process Definition

Analytical skills

Stakeholder management

Change Management

Education

Bachelor’s Degree

B.Tech/ B.E

Job description

Managed Services GDM PIT - Manager - Operate

Join to apply for the Managed Services GDM PIT - Manager - Operate role at PwC Acceleration Center India.

Overview

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high‑quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Responsibilities

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Key Skills & Competencies

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary

A career in our Managed Services team will give you an opportunity to collaborate with many delivery teams to help our clients implement and operate quality controls, achieve operational efficiencies, and establish continual improvement practices. Within our global Managed Services platform, Performance Improvement Team (PIT)’s objective is to build a Service Excellence Culture, through establishing Quality Governance framework, driving training programs, conducting reviews to assess Delivery Health at multiple stages (initiation, execution and Closure), trigger/drive improvement initiatives and to inform the MSP leadership on current state of health while providing recommendations to mature the platform.

Minimum Degree Required

Bachelor’s Degree

Preferred Degree

B.Tech/ B.E

Preferred Field of Study

Graduate or Masters in Technology/ Engg

Minimum Years of Experience

10‑12 years of experience

Preferred Certification

PMP, ITIL, Lean & Six Sigma

Required Skills & Experience

• 3‑4 years of experience in IT Service Delivery
• 5+ years in Quality activities, Process Definition & Audits, Quality Trainings
• Participation in quality certifications esp CMMi, ISO20000
• Broad understanding of different technologies (ERP applications, bespoke applications, Infra, Cloud, Testing, Data Analytics)
• Good understanding of Managed Service IT Operations - ITIL Processes, Project Management methodologies (SDLC, Agile, DevOps etc), Business Processes (Finance & Accounting, Health, Insurance) and Operating Models
• Good Understanding of Business Process Backoffice Operations and experience in setting up quality controls
• Experience of running Continual improvement initiatives (Six Sigma, Lean etc)
• Experience in building & Providing Quality Trainings
• Self‑driven with strong analytical & problem‑solving skills.
• Excellent communication skills and stakeholder management

Preferred Skills

• Change Management
• Keenness to invest in learning new technologies