Managed Service - Associate 2

PwC; Bengaluru; On-site; INR 650,000 - 900,000; Full time

Job summary

PwC Acceleration Center India is seeking an Associate 2 to help deliver outsourced solutions and support to clients across functions. You will focus on transitioning and managing service delivery teams, optimizing processes, and driving value through automation and continuous improvement.

You will engage in client engagements while developing your skills, collaborating with diverse teams, and contributing to the firm's goals.

Qualifications

• Bachelor's degree required.
• Experience in automation and process improvement is valued.
• Strong written and spoken English communication.

Responsibilities

• Support outsourced solutions and streamline operations for clients.
• Assist in transition and management of service delivery teams and programs.
• Contribute to process optimization and continuous improvement initiatives.
• Engage in project management tasks to enhance service delivery and client satisfaction.
• Use automation to improve operational efficiency.

Skills

Automation framework design

BPA

OPM techniques

Project management (MS)

Workflow automation

Education

Bachelor's degree

Job description

Industry/Sector

Not Applicable

Specialism

Assurance

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Managed Service - Associate 2, you will engage in delivering outsourced solutions and support to clients across various functions, helping them streamline operations, reduce costs, and enhance efficiency. Within our Assurance practice, you will focus on transitioning and managing services, overseeing delivery teams, and optimizing processes to provide exceptional service to our clients.

As an Associate, you will be driven by curiosity and contribute to client engagements while developing your skills and knowledge. You will adapt to working with diverse clients and team members, each presenting unique challenges and opportunities for growth. In this role at PwC Acceleration Center India, you will take ownership of your work, consistently delivering quality results that drive value for our clients and success for the team. You will build your personal brand, opening doors to further opportunities within the firm.

Responsibilities

• Supporting client engagement by managing outsourced solutions and streamlining operations
• Assisting in the transition and management of service delivery teams and programs
• Contributing to process optimization and continuous improvement initiatives
• Engaging in project management tasks to enhance service delivery and client satisfaction
• Utilizing automation and process improvement techniques to improve operational efficiency
• Participating in the design and development of automation frameworks and solutions
• Collaborating with team members to identify and address operational risks
• Gathering and analyzing data to inform process performance and optimization strategies
• Applying technical standards and upholding the firm’s code of conduct and independence requirements
• Developing commercial awareness and understanding of business operations to drive value for clients

What You Must Have

• At least a Bachelor’s degree
• At least 1 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Excelling in automation framework design and development
• Demonstrating skills in business process automation (BPA)
• Utilizing operational performance management (OPM) techniques
• Engaging in continuous process improvement initiatives
• Applying project management skills in managed services
• Developing workflow automation solutions
• Participating in business transformation projects

Travel Requirements

Not Specified