Managed Services - PMO - Senior Manager

PwC Acceleration Center India; Bengaluru; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

PwC Acceleration Center India is seeking a Senior Manager in PMO to lead outsourced service delivery and transitions across our Assurance practice. You will oversee delivery teams, optimize processes, and drive value for clients through effective risk management and governance.

We expect strong leadership, stakeholder engagement, and a proven ability to coach diverse teams. Excellent English communication and at least 6 years in PMO or managed services are essential for success.

Qualifications

• A minimum of 6 years of experience in PMO or managed services.
• Strong English communication skills.
• Experience in transitioning and managing outsourced services.
• Ability to coach and develop diverse teams.
• Exposure to risk management in delivery projects.

Responsibilities

• Leading the transition and management of outsourced services to streamline client operations
• Overseeing delivery teams to optimize performance and manage delivery risks effectively
• Implementing continuous process improvement strategies to enhance service quality and efficiency
• Utilizing project management skills to plan, execute, and monitor service delivery projects
• Developing and maintaining automation frameworks to improve operational processes
• Managing stakeholder engagement to align service delivery with client expectations
• Applying systems thinking to identify and address underlying operational challenges
• Coaching and mentoring teams to foster a culture of innovation and excellence
• Validating outcomes with clients and incorporating feedback to refine service offerings
• Directing teams through complex situations with composure and strategic insight

Skills

Project management

Leadership

Stakeholder engagement

Automation and process optimization

Delivery risk management

Education

Bachelor's degree in Accounting/Finance/Commerce/Economics

Master's degree (preferred)

Professional certifications (CA, CPA, CFA)

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Managed Services - PMO - Senior Manager, you will lead the charge in delivering outsourced solutions that streamline operations, reduce costs, and enhance efficiency for our clients. Within our Assurance practice, you will focus on transitioning and managing services, overseeing delivery teams, and optimizing processes to provide exceptional service. Your role will involve continuous improvement and strategic management of delivery risk, confirming that our clients receive the best possible outcomes.

As a Senior Manager, you will leverage your skills and professional network to deliver quality results. You will motivate and coach teams to solve complex problems, applying sound judgment to know when to take action and when to elevate issues. Your ability to develop and sustain diverse and inclusive teams will contribute to the success of our firm. In this role at PwC Acceleration Center India, you will be at the forefront of managed service management and strategy, driving performance and delivery excellence. Your work will involve crafting impactful messages, applying systems thinking, and validating outcomes with clients to foster long-term relationships and trust.

Responsibilities

• Leading the transition and management of outsourced services to streamline client operations
• Overseeing delivery teams to optimize performance and manage delivery risks effectively
• Implementing continuous process improvement strategies to enhance service quality and efficiency
• Utilizing project management skills to plan, execute, and monitor service delivery projects
• Developing and maintaining automation frameworks to improve operational processes
• Managing stakeholder engagement to align service delivery with client expectations
• Applying systems thinking to identify and address underlying operational challenges
• Coaching and mentoring teams to foster a culture of innovation and excellence
• Validating outcomes with clients and incorporating feedback to refine service offerings
• Directing teams through complex situations with composure and strategic insight

What You Must Have

• At least a Bachelor's degree in one of the following fields of study: Accounting, Finance, Commerce, Economics, or a related discipline
• At least 6 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for a Master's degree in at least one of the following fields of study: Finance, Accounting, Business Administration
• Progress toward professional certifications such as CA, CA (Inter), CPA, CFA (Level I), or equivalent internationally recognized certification
• Strong foundational knowledge of accounting principles and financial statements
• Leveraging influence to drive strategic initiatives and client success
• Demonstrating advanced skills in automation solutions and process optimization
• Excelling in operational performance management and risk documentation
• Leading teams through complex project delivery and transformation efforts