Mall Operations Manager

Vatika Hotels; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Vatika Hotels is seeking an experienced housekeeping leader to supervise a multi-site team and ensure guest rooms and public areas meet high hygiene standards. You will recruit, train, and schedule staff, manage inventory, monitor performance, and collaborate with suppliers to optimize costs while upholding guest satisfaction.

You will drive training, support professional development, and cultivate a positive, detail-oriented work environment.

Qualifications

• Team leadership and people management.
• Recruit, train and supervise housekeeping staff including room attendants, supervisors and laundry.
• Ensure high standards of cleanliness and hygiene in guest rooms and public areas.
• Scheduling, task assignment and workload management.
• Inventory management and supplier coordination.
• Cost control and waste reduction initiatives.
• Training delivery and staff development.

Responsibilities

• Team leadership.
• Recruit, train, and manage a team of housekeeping staff, including room attendants, supervisors, and laundry personnel.
• Foster a positive work environment, emphasizing teamwork, professionalism, and attention to detail.
• Scheduling and task assignment.
• Assign specific duties to housekeeping staff, including room cleaning, laundry services, and public area maintenance.
• Quality control
• Establish and enforce high cleanliness and hygiene standards for guest rooms, common areas, and back-of-house spaces.
• Conduct regular inspections to ensure compliance with established standards.
• Inventory management
• Manage housekeeping supplies and inventory, ensuring that necessary cleaning materials are always available.
• Collaborate with suppliers to secure cost-effective agreements for cleaning products.
• Implement strategies to minimize waste and control expenses.
• Training and development
• Conduct regular training sessions for housekeeping staff, focusing on cleaning techniques, safety protocols, and guest interaction.
• Provide opportunities for professional development and advancement within the team.

Job description

Role & responsibilities

Team leadership

Recruit, train, and manage a team of housekeeping staff, including room attendants, supervisors, and laundry personnel.

Foster a positive work environment, emphasizing teamwork, professionalism, and attention to detail.

Scheduling and task assignment.

Assign specific duties to housekeeping staff, including room cleaning, laundry services, and public area maintenance.

Quality control

Establish and enforce high cleanliness and hygiene standards for guest rooms, common areas, and back-of-house spaces.

Conduct regular inspections to ensure compliance with established standards.

Inventory management

Manage housekeeping supplies and inventory, ensuring that necessary cleaning materials are always available.

Collaborate with suppliers to secure cost-effective agreements for cleaning products.

Implement strategies to minimize waste and control expenses.

Training and development

Conduct regular training sessions for housekeeping staff, focusing on cleaning techniques, safety protocols, and guest interaction.

Provide opportunities for professional development and advancement within the team.

Preferred candidate profile