Maintenance Technician

Solinas Integrity; Khordha, Sundargarh, Ranchi; On-site; INR 300,000 - 480,000; Full time

Job summary

Solinas Integrity in India is seeking Maintenance Technicians to perform on-ground service and repair of robotic systems. The role is field-intensive, requires hands-on electronics and mechanical skills, and involves extensive travel within the assigned zone with direct customer interaction.

You will install, service, and repair robots, diagnose faults, conduct preventive maintenance, explain issues to customers, manage spare parts, and document service reports for headquarters.

Qualifications

• 2-5 years of experience in servicing FMCG appliances (washing machines, mixers, fans preferred).
• Ability to troubleshoot and resolve issues independently.
• Willingness to travel extensively within assigned region.

Responsibilities

• Perform installation, servicing, and repair of robots and appliances at customer sites.
• Identify root causes of failures using structured troubleshooting.
• Conduct preventive & routine maintenance to ensure efficient operation.
• Interact directly with customers on-site to explain issues, provide guidance, and maintain professionalism.
• Identify required spare parts and coordinate for replacements; manage tools and equipment.
• Update service reports with issue identification, actions taken, and parts replaced.
• Travel extensively within the assigned zone and coordinate with supervisors.

Skills

Basic electronics

Mechanical systems

Troubleshooting

Travel readiness

Customer handling

Education

ITI / Diploma / Certification in Mechatronics

Job description

About the Role

We are hiring Maintenance Technicians to handle on-ground service and repair of our different types of robots. This is a field-intensive role requiring strong hands-on capability in electronics and mechanical systems, with the ability to diagnose and resolve issues independently. The role involves extensive travel within the assigned zone and direct interaction with customers.

Key Responsibilities

1. Field Service & Repairs

• Perform installation, servicing, and repair different kind of robots

2. Fault Diagnosis & Troubleshooting

• Identify root causes of failures using structured troubleshooting.
• Differentiate between:
• Electrical faults
• Mechanical wear and tear
• Usage-related issues
• Minimize repeat visits through accurate diagnosis.

3. Preventive & Routine Maintenance

• Conduct periodic maintenance checks to prevent breakdowns.
• Ensure appliances operate efficiently post-service.
• Follow defined service checklists and SOPs.

4. Customer Interaction

• Interact directly with customers at site:
• Explain issues and repairs clearly
• Provide basic usage guidance to avoid recurring problems
• Maintain professional conduct and service quality.

5. Spare Parts & Tools Management

• Identify required spare parts for repairs.
• Ensure proper usage and handling of tools and equipment.
• Coordinate for parts replacement where required.

6. Service Reporting & Documentation

• Update service details after each visit:
• Issue identified
• Action taken
• Parts replaced
• Maintain accurate service records for tracking and analysis.

Preserve the replaced partes and compile a document and send it to head quarters for further Analysys

7. Travel & Field Coordination

• Travel extensively within assigned zone (city clusters).
• Coordinate with supervisors for scheduling and escalation.

Required Skills & Qualifications

2-5 years of experience in servicing FMCG appliances (washing machines, mixers, fans preferred)

Strong understanding of:

• Basic electronics (wiring, PCB-level basics, motor circuits)
• Mechanical systems (motors, bearings, moving parts)

ITI / Diploma / Certification in Mechatronics preferred

Ability to troubleshoot and resolve issues independently

Willingness to travel extensively within assigned region

Preferred Attributes

• Hands-on, problem-solving mindset
• Ability to work independently in field conditions
• Good communication and customer-handling skills
• Quick learner with adaptability to different appliance models Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs)

• Number of service calls completed per day/week
• Repeat complaint rate
• Customer satisfaction at site
• Turnaround time for issue resolution