M365 Copilot Success Manager

Merck Group; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Merck Group is seeking a Digital Workplace subject matter expert focused on Microsoft 365 Copilot and workplace AI to drive adoption and business value across the enterprise in India. You will partner with business stakeholders, technology teams, and Microsoft to identify high-impact use cases and shape governance, enablement, and continuous improvement.

You will lead workshops, translate technology capabilities into measurable outcomes, and contribute to Copilot strategy, roadmap discussions,

Qualifications

• Strong knowledge of Microsoft 365, including Copilot and related workplace AI capabilities.
• Experience translating technology capabilities into business value and measurable outcomes.
• Proven ability to work with business stakeholders and technology teams.

Responsibilities

• Act as Digital Workplace SME for Microsoft 365 Copilot and related workplace AI capabilities.
• Partner with business stakeholders, Microsoft, and Digital Workplace teams to identify high-value use cases and drive adoption.
• Support governance, enablement, and continuous improvement across the enterprise.

Skills

Microsoft 365 Copilot

Stakeholder management

Workshop facilitation

Change enablement

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Act as the Digital Workplace subject matter expert for Microsoft 365 Copilot and related workplace AI capabilities, including solutions such as Copilot Cowork.

Partner with business stakeholders, Microsoft, and Digital Workplace teams to identify high-value Copilot use cases, drive adoption and value realization, evaluate new capabilities, and maximize business outcomes from workplace AI solutions.

Work closely with the Microsoft 365 Copilot Service Owner and the Digital Workplace Experience & Enablement Lead to support strategy, governance, enablement, and continuous improvement.

Key Responsibilities

Product & Innovation

• Evaluate new Microsoft 365 Copilot capabilities and related workplace AI solutions.
• Assess business relevance and recommend adoption priorities.
• Maintain awareness of Microsoft's Copilot roadmap and emerging innovations.
• Participate in preview programs and pilot initiatives.
• Keep IT leadership informed of emerging opportunities and trends.

Copilot Value & Advisory

• Facilitate Copilot workshops to uncover productivity and business improvement opportunities.
• Advise stakeholders on how to maximize value from Copilot and related workplace AI capabilities.
• Define, measure, and communicate Copilot business outcomes and success stories.
• Act as a trusted advisor on the effective adoption and value realization of Copilot across the enterprise.

Microsoft Partnership & Stakeholder Management

• Collaborate with Microsoft on roadmap discussions, feature reviews, and capability evaluations.
• Represent business requirements, user feedback, and enhancement requests.
• Coordinate escalations and support resolution of business-critical issues.
• Build strong relationships with Microsoft and key stakeholders across the organization.

Enablement & Community

• Partner with the Digital Workplace Experience & Enablement Lead on communications, campaigns, webinars, and learning initiatives.
• Support champion networks, power users, and communities of practice.
• Create guidance, playbooks, FAQs, and reusable assets.
• Promote practical Copilot use cases and success stories.

Governance & Responsible Use

• Promote responsible, secure, and compliant use of Copilot and workplace AI solutions.
• Partner with Security, Privacy, Compliance, Legal, and Risk teams.
• Support governance activities, policies, and best practices.
• Provide guidance on appropriate use and data handling considerations.

Qualifications

Required

• Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, and Microsoft 365 Copilot.
• Experience working with business stakeholders and technology teams.
• Strong communication, presentation, facilitation, and stakeholder management skills.
• Ability to translate technology capabilities into business value and measurable outcomes.
• Passion for innovation, productivity, and workplace transformation.

Preferred

• Hands-on experience with Microsoft 365 Copilot and workplace AI solutions such as Cowork.
• Experience working with Microsoft and strategic technology partners.
• Background in Digital Workplace, Collaboration, Productivity, or Workplace Transformation.
• Understanding of governance, compliance, and responsible technology practices.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!