Service Owner, CoPilot Studio Governance

Nokia; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Nokia Bengaluru is seeking a Service Owner for Copilot Studio Governance to shape AI governance and lifecycle across the enterprise, leveraging Microsoft 365 Copilot and Copilot Studio to drive secure, scalable digital experiences.

You will define policies, collaborate with Security, Legal, Privacy, and Compliance, and guide architects, developers, and business teams in governance, data protection, access models, and monitoring.

Qualifications

• Bachelor's degree in CS/IS or related field with 12+ years of IT solution design and development.
• 2+ years with Microsoft 365 Copilot and 4+ years in Power Platform/low-code environments.
• Experience designing governance models for platforms used at scale.
• Hands-on with Copilot Studio, governance, controls, and lifecycle management.
• Strong understanding of identity, access, and permission models (Entra ID, RBAC).
• Familiarity with prompt governance, responsible AI principles, and data protection concepts.
• Ability to partner with Security, Legal, Privacy, Procurement, and business teams.

Responsibilities

• Define, implement, and own governance framework for Microsoft 365 Copilot and Copilot Studio across the enterprise.
• Establish policies, standards, and guardrails for agent creation, publishing, usage, and retirement.
• Design and maintain agent lifecycle governance including ownership, versioning, and decommissioning.
• Collaborate with Security, Legal, Privacy and Compliance teams for responsible AI usage.
• Define and enforce data protection and DLP controls related to Copilot interactions.
• Govern access models and permissions for Copilot Studio, agents, and connectors.
• Act as enterprise authority, guiding architects, developers, and business teams.
• Define monitoring, auditing, and reporting requirements for Copilot/agents usage at scale.
• Develop governance playbooks, decision frameworks, and best practices for adoption.
• Monitor Microsoft 365 Copilot roadmap and provide architectural guidance.

Skills

Governance

Microsoft 365 Copilot

Power Platform

Agentic AI

C#

PowerShell

Azure

Entra ID

Education

Bachelor's degree in CS/IS or related field

Tools

Power Apps

Power Automate

Dataverse

APIs & connectors

C#

Job description

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Description:

We are looking for a Service Owner for Copilot Studio Governance, passionate about technology and AI, to play a key role in our Microsoft 365 Copilot & Copilot Studio services being part of Center of Excellence team. This is a strategic opportunity to shape how AI and Agentic AI solutions are designed, governed, and scaled across a Nokia organization transforming the way we work—leveraging Microsoft 365 Copilot, and Microsoft 365 Agents to drive automation, intelligence, and next-generation digital experiences across our global teams.

Your responsibilities

• Define, implement, and own the governance framework for Microsoft 365 Copilot and Copilot Studio across the enterprise
• Establish policies, standards, and guardrails for agent creation, publishing, usage, and retirement
• Design and maintain agent lifecycle governance, including ownership, approval flows, versioning, and decommissioning
• Partner with Security, Legal, Privacy, and Compliance teams to ensure responsible and compliant AI usage
• Define and enforce data protection and DLP controls related to Copilot and agent interactions
• Govern access models and permissions for Copilot Studio, agents, connectors, and extensibility scenarios
• Act as the enterprise authority on Copilot and agent governance, providing guidance to architects, developers, and business teams
• Define monitoring, auditing, and reporting requirements for Copilot and agents’ usage at scale
• Contribute to adoption and enablement efforts by providing clear governance playbooks, decision frameworks, and best practices
• Monitor Microsoft 365 Copilot roadmap, staying continuously aligned with Microsoft’s product direction, analyzing roadmap changes, and actively participating in private and public previews, internal programs initiatives to provide early architectural guidance, readiness assessments, and recommendations to stakeholders

Your skills and experience

Must-Have:

• Bachelor's degree in computer science, information systems, or a related field with Over 12 years of enterprise in IT solution design and development experience, including 2+ years with Microsoft 365 Copilot and 4+ years in Power Platform and low-code architecture roles.
• Proven experience designing and operating governance models for platforms used at scale
• Hands-on experience with Microsoft 365 Copilot and Copilot Studio, with a strong focus on governance, controls, and lifecycle management
• Expertise in Copilot Studio, Agentic AI solutions, and M365 Copilot. Power Apps, Power Automate (cloud / desktop), Power Pages, Dataverse, custom/premium connectors, APIs and integrations are also included.
• Experience with PowerShell scripts and C# are a strong plus
• Agent 365 understanding is a strong plus
• Deep understanding of agent lifecycle governance, including creation, publishing, versioning, monitoring, retirement, and ownership models, Microsoft Purview concepts: sensitivity labels, information protection, retention, eDiscovery basics, auditing—plus practical implementation patterns for Copilot readiness.
• Solid understanding of identity, access, and permission models (Entra ID, least privilege, role-based access)
• Experience working with Azure resources relevant to Copilot and extensibility scenarios
• Familiarity with prompt governance, prompt safety patterns, and responsible AI principles
• Experience designing agents: intents, actions, orchestration, fallback, human-in-the-loop, conversation design, grounding strategies and lifecycle/versioning.
• Able to design and operationalize DLP policies that protect data without blocking productivity — balancing risk, usability, and business outcomes.
• Deep understanding about Copilot Studio components, as well as Power Platform admin center (PPAC) and Microsoft 365 Admin Center (MAC).

Nice-To-Have:

• Proven ability to lead across Security, Legal, Privacy, Procurement, Communications, business owners, and service teams—especially when trade‑offs are involved.
• Ability to partner with adoption/comms teams to build playbooks, learning paths, champion networks, and “scaled enablement” models—critical for 120k+ users.
• Excellent analytical, problem‑solving, and communications skills: Written, Verbal and ability to present material management teams, create operational procedures guidance, and training.