Luxury Travel Consultant/Sales

Reward360; Bengaluru; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

Reward360 is seeking an experienced travel consultant in Bengaluru to engage affluent clients, build tailored itineraries, and convert interest into bookings. You will manage visa lead times, seasonality, and trip pacing while delivering clear quotations and attentive client care.

The role expects discretion, deep travel knowledge, and the ability to work in-office Tuesday to Sunday. You will interface with operations and maintain detailed client records for repeat business.

Formación

• 3-4 years in a consultative, client-facing role with affluent customers, where the sale took more than one conversation

Responsabilidades

• Respond fast and run the first call with inbound enquiries
• Build the itinerary with the client and defend choices
• Own visa lead times, seasonality and booking pacing
• Quote clearly what is included and not
• Stay with the client through trip and hand off to operations
• Keep records of preferences, dates and special notes
• Report understanding of destinations and objections heard

Conocimientos

Consultative sales

Excellent English

Hindi fluency

Travel literacy

Discretion

Client-facing

In-office Bengaluru

Herramientas

CRM tools

AI tools

Descripción del empleo

About R360

R360 powers a data-driven customer engagement ecosystem that enables the world s leading organisations to earn customer loyalty every day.

For over 10 years, R360 s loyalty and reward platforms have driven ambitious loyalty programs for some of the world s biggest brands - including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.

Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention.

The role

People who land on our site are not price-shopping a package. They browse, build a rough shape of a trip, and then - at the moment it stops being an idea and becomes a decision - they want to talk to someone. That someone is you.

Every lead arrives warm. Your job is to turn half-formed intent into a trip the client is glad to pay for: better questions than they expected, real destination knowledge, straight answers about what will and wont work, and no promise the ground cant keep. The clients are HNI and UHNI Indian families - time-poor, well-travelled, quick to spot someone winging it. Precision, discretion and follow-through win with them; enthusiasm doesnt.

Weekends are when these conversations actually happen, which is why the week runs Tuesday to Sunday.

What youll do

• Respond fast and run the first call. Inbound enquiries picked up in minutes. Establish who is travelling, why, and the budget - per person versus combined, stated plainly and early.
• Build the itinerary with the client. Propose a shape, defend the choices behind it, revise live. Two or three considered options beat ten.
• Own the constraints. Visa lead times, seasonality, school holidays, what genuinely needs booking eleven months out. A UK visa needs three weeks and biometrics; a UAE visa doesnt. Flag the pacing item before it becomes a problem.
• Quote cleanly. Whats included, what the range covers, when the fare was checked, what is not yet held. No soft numbers that harden later.
• Stay with the client to return. Hand off to operations, remain reachable during the trip, follow up after. Repeat business and referrals here beat any lead channel we can buy.
• Keep the record clean. Preferences, dates, dietary notes, anniversaries, past trips - logged the same day. Our product runs on remembering; it only works if you feed it.
• Report what youre hearing. Destinations being asked for, where our pages lose people, objections that recur.

Who were looking for

Essential

• 3-4 years in a consultative, client-facing role with affluent customers, where the sale took more than one conversation
• English that holds up in front of a chairmans office - unhurried, correctly punctuated, never over-familiar. Fluent Hindi (Knowing other languages adds brownie points)
• A target carried and hit, with numbers you can walk us through
• Genuine travel literacy - places spoken about first-hand, not from a brochure
• Discretion, and composure when something goes wrong mid-trip at 2am
• Able to work in-office in Bengaluru, Tuesday to Sunday

Nice to have: deep knowledge of two or three regions over shallow knowledge of twenty; relationships with hotels, DMCs or villa operators; comfort with CRM and AI tools; experience selling over WhatsApp.

What this is not: not cold calling - leads arrive warm. Not volume ticketing or a script. Not order-taking: if a trip wont work, we expect you to say so and propose the version that will.