Looking For Assistant Manager-HR Success Factor (fixed term contract)

Tata International; Mumbai City; On-site; INR 1,700,000 - 2,300,000; Full time

Job summary

Tata International in Mumbai seeks an experienced SAP SuccessFactors HRIS specialist to provide end-user support for login/access and HRIS queries, while delivering L1/L2 support across modules. You will coordinate with partners for incidents, drive RCA actions, and lead year-end HRIS activities.

You will develop and automate HR dashboards, Story Reports, MIS, and analytics, perform data audits, and strengthen governance and access controls.

Qualifications

• 4–8 years of HRIS/HR technology experience.
• Hands-on SAP SuccessFactors modules expertise.
• Proficient in HR reporting, Story Reports and dashboards.
• Experience with HR process automation and integrations.
• Vendor management and stakeholder coordination.

Responsibilities

• Provide end-user support for SAP SuccessFactors login/access issues and day-to-day HRIS queries, ensuring timely resolution within defined TAT/SLA.
• Manage end-to-end functional support for SAP SuccessFactors Employee Central and Time Management, including L1/L2 support for other SF modules.
• Coordinate with implementation/support partners for incident resolution, ticket management, defects and enhancement requests; conduct RCA and implement corrective actions for recurring issues.
• Lead and support year-end and annual HRIS activities, including leave carry-forward, holiday calendar maintenance, temporary time-off setup, work schedule updates, and system roll-over activities.
• Conduct user training, system demonstrations, awareness sessions, and develop/maintain user guides, SOPs, FAQs, and knowledge resources to improve system adoption.
• Develop and automate HR dashboards, Story Reports, MIS, and workforce analytics, ensuring data accuracy, consistency, governance, and timely reporting.
• Conduct periodic HRIS data and configuration audits and manage role-based access controls, system security, and audit-ready documentation.
• Identify and implement opportunities for HR process automation, including employee lifecycle workflows, reminders, escalations, notifications, and approval processes.
• Manage HRIS enhancement requests end-to-end, including requirement gathering, BRD preparation, stakeholder alignment, testing/UAT, deployment, and post-production monitoring.
• Support HR system integrations and interfaces and coordinate with IT/implementation partners for resolution of integration-related issues.
• Explore and leverage SAP SuccessFactors tools, features, and add-ons to enhance HR process efficiency, reporting capabilities, and user experience.
• Track and demonstrate productivity and efficiency gains delivered through automation and HR digital transformation initiatives.

Skills

SAP SuccessFactors

HRIS

Story Reports & Analytics

Workforce Analytics

Dashboards

Excel

Power BI

Vendor Management

Tools

Power BI Desktop

Excel

Job description

Role & responsibilities

• Provide end-user support for SAP SuccessFactors login/access issues and day-to- day HRIS queries, ensuring timely resolution within defined TAT/SLA.
• Manage end-to-end functional support for SAP SuccessFactors Employee Central and Time Management, including L1/L2 support for other SuccessFactors modules.
• Coordinate with implementation/support partners for incident resolution, ticket management, defects and enhancement requests; conduct RCA and implement corrective actions for recurring issues.
• Lead and support year-end and annual HRIS activities, including leave carry-forward, holiday calendar maintenance, temporary time-off setup, work schedule updates, and system roll-over activities.
• Conduct user training, system demonstrations, awareness sessions, and develop/maintain user guides, SOPs, FAQs, and knowledge resources to improve system adoption.
• Develop and automate HR dashboards, Story Reports, MIS, and workforce analytics, ensuring data accuracy, consistency, governance, and timely reporting.
• Conduct periodic HRIS data and configuration audits and manage role-based access controls, system security, and audit-ready documentation.
• Identify and implement opportunities for HR process automation, including employee lifecycle workflows, reminders, escalations, notifications, and approval processes.
• Manage HRIS enhancement requests end-to-end, including requirement gathering, BRD preparation, stakeholder alignment, testing/UAT, deployment, and post-production monitoring.
• Support HR system integrations and interfaces and coordinate with IT/implementation partners for resolution of integration-related issues.
• Explore and leverage SAP SuccessFactors tools, features, and add-ons to enhance HR process efficiency, reporting capabilities, and user experience.
• Track and demonstrate productivity and efficiency gains delivered through automation and HR digital transformation initiatives.

Preferred candidate profile

• 4-8 years of experience in HRIS/HR Technology roles.
• Hands-on experience in SAP SuccessFactors modules
• Strong exposure to HR reporting, Story Reports, Workforce Analytics, and dashboards.
• Experience in HR process automation, system enhancements and integrations.
• Proficiency in Excel, Power BI and HR Analytics.
• Experience managing vendors, implementation partners, and business stakeholders