Logistics specialist

Wishlink

NTR

On-site

INR 600,000 - 1,200,000

Full time

7 days ago

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Benefits offered by this job

Competitive Salary

Relocation Bonus

Learning & Development Budget

Team Outings

Health Plans & Gym Memberships

Creator insights

Job summary

Wishlink is seeking a hands-on Fulfillment/Logistics professional to lead the end-to-end logistics charter, from seller pickups to last mile delivery and reverse pickups.

You will drive core KPI improvements, work with 3PL partners, and collaborate with Customer Support to provide timely resolutions.

Qualifications

1–3 years experience in Fulfilment/Logistics in marketplaces, D2C brands, or 3PL companies (Delhivery, Xpress Bees, Shiprocket, etc.).
Strong operational rigor with data-driven problem solving and root-cause analysis.
Solid understanding of 3PL operations, SLA/TAT metrics and vendor coordination.

Responsibilities

Lead end-to-end logistics management for Wishlink from seller pickups to last mile delivery and reverse pickups.
Drive core fulfillment KPIs (Delivery TAT, RTO, first-mile pickup, first-attempt delivery, NDR) and optimize via data-backed methods.
Collaborate with 3PL account managers to resolve issues and improve service levels.
Coordinate with Customer Support to resolve user queries promptly.
Work with partner sellers and 3PL partners to resolve pickups and improve speed and customer experience using BI dashboards.

Skills

Logistics Operations

Data Analysis

Process Improvement

Tools

BI Dashboards

Job description

About Wishlink

Wishlink is on a mission to revolutionize the creator economy and redefine how people shop. We're all about providing every user with a highly personalized shopping experience guided by creators, so they can find exactly what they want, in a very short time, while improving their online shopping experience severalfold. We are shaping a new era at the intersection of two of the most prominent aspects of the internet- e-commerce and social media.

Team and Investors

Wishlink was founded by 3 friends from college, Chandan, Shaurya, and Divyansh, with a shared passion to solve real-world problems at scale and consume content for hours (XD). We started Wishlink in January 2022 when we discovered products on social media that we wanted to buy but could not (in some cases, actually did)! We are based out of Gurugram. We have recently raised a series A round of $7 M, led by Fundamentum & Elevation Capital. We have recently raised a series B round of $17.5 M backed by leading global investors including Vertex Ventures SE Asia & India, Fundamentum, and Elevation Capital.

Why Join Us

Exciting Problem

The way people shop online is changing. Users are tired of spending hours browsing humongous catalogs on e Commerce marketplaces just to find a single piece of apparel they like. They need curation, and they need trusted reviews - which is what Wishlink is bringing with the help of content creators. Wishlink is at the forefront of this change, enabling users to shop more easily and excitingly.

Immense Scale

In just 3 years of existence, Wishlink is used by over 900k users daily to discover and shop products online. This number has grown over 3x in the last 4 months.

Stellar Team

Wishlink is all about its people. Our team is young and energetic, comes from stellar backgrounds, and is dedicated to a common goal. Also, we have a LOT of fun!

Growth Opportunity

We have grown remarkably in the last 3 years and are doing a monthly GMV of over Rs. 250cr. We are working with over 50,000 content creators and 250+ brands and e Commerce marketplaces, including Amazon, Flipkart, Myntra, Nykaa, Ajio, H& M, Savana (Urbanic), Only, Vero Moda, Libas, Aurelia, Mama Earth, and many more.

Wishlink presents an exciting opportunity for you to contribute to and grow within the creator-enabled e Commerce space, have the chance to work at an emerging consumer-tech startup, and be an integral part of this dynamic journey.

What would you be doing

Lead the end-to-end logistics Management charter for Wishlink, from Seller pickups to last mile delivery and Reverse Pickups.
Drive core Order fulfilment KPIs Delivery TAT, RTO, First Mile pickup performance, First Attempt Delivery Conversions, NDR, Reverse Pickup performance etc. and continuously optimize them through data-backed problem solving.
Work closely with 3 PL account managers to resolve operational issues & improve service levels.
Collaborate with Customer support team and provide prompt resolution to user queries.
Collaborate with partner Sellers & 3 PL Logistic partners and protectively resolve first Mile related Pickup issues.
Use BI dashboards to track week-on-week improvements, and lead initiatives to reduce RTO, improve speed, and enhance customer experience as we scale.

What are we looking for

1-3 years of hands-on experience in Fulfilment / Logistics / Supply Chain Ops ideally in marketplaces, D2 C brands, or 3 PL companies (Delhivery, Xpress Bees, Shiprocket, e Kart, etc.).
Strong operational rigor with the ability to deep-dive into data, identify root causes, and drive structured problem solving.
Solid understanding of 3 PL operations, commercial levers, and SLA/TAT metrics.
Hustle mind-set with comfort in fast-moving, ambiguous environments; someone who can scale processes while getting things done on the ground.

Perks and Benefits